Lisbon StrategyWritten by Amarendra bhushan
The nutshell, main concerns of Europe's citizens,Jobs, growth, environment and a proper social net.The current lack of economic growth affects all of us;, our pensions, salaries and our standard of living considerably suffer from it.To avoid this, Heads of State and Government of European Union met in Lisbon in 2000 and launched a series of ambitious reforms at national and European level. By establishing an effective internal market, by boosting research and innovation and by improving education, to name only a few reform efforts, they aimed to make European Union “the most dynamic and competitive knowledge-based economy in world” by 2010.We are now half-way through process and results are not very satisfactory. The implementation of reform in Member States has been quite scarce. The reform package consists of 28 main objectives and 120 sub-objectives, with 117 different indicators. The reporting system for 25 Member States adds up to no fewer than 300 annual reports. Nobody reads of all of them.
| | How To Win Your Customer Sevice BattleWritten by Andrew Lawrence
Millions of people, just like you, end up with a customer service problem that they just can't seem to get resolved. No matter what they do. Even though you are in right, even though you are being treated improperly. You may needle and wheedle them, bellow and battle, but your problem still ends up unresolved. Sound familiar? If so, here's a proven, effective FREE technique you can use that can help you get immediate corrective action for those ongoing unresolved frustrating, sometimes nightmarish consumer problems such as billing errors, disputes, complaints, defective products and other consumer rights issues. What are your consumer rights? A product or service offered by a reputable company should function properly. And, as a consumer and a customer, you should be treated fairly and properly. And customer service is supposed to help you when that doesn't happen. The vast majority of legitimate organizations that depend on consumer buying for their sales and profits are willing and committed to stand behind their products and services and are willing and committed to "make it right" when a problem happens. But sometimes they aren't. Or they are unaware of a problem. Or their customer service is not capable or properly trained or properly authorized to resolve even most obvious problem. And you get stuck in a battle with customer service, a seemingly dead-end with no resolution, a consumer nightmare! It happens. And when it does, here's what you can do ... First, take a deep breath. Relax. Your customer service battle may soon be over. Note: regarding exercising your consumer rights and winning customer service battle; in order to be effective you need to act sanely and rationally, have a VALID claim, and expect a REASONABLE solution. The Rule of 3 Make sure you have first followed what I call "Rule of 3"; if possible always give customer service department three (3) chances to resolve your problem. Also, if you haven't been able to get anywhere with normal standard customer service rep you should ask (nicely and firmly) for a supervisor; sometimes a supervisor can simply and easily resolve your problem. Sometimes not. But do give Customer Service 3 chances and, above all, be courteous! If, after exhausting limits of both customer service and yourself, your problem is not resolved proceed with following technique ... The Ultimate Email To end battle quickly and victoriously you will compose and send a unique and special email. The Ultimate Email. If you want your problem resolved once and for all just follow these steps ... 1) organize most pertinent facts relating to your problem. Facts ... not feelings. 2) in a blank email set forth your unresolved problem. Here you state that you have been unsuccessful in getting your problem resolved via customer service. Be professional. State it clearly. No more than 1-2 short paragraphs.
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