Continued from page 1
3) next few paragraphs are where you state problem. Here you state most pertinent FACTS of what problem is, nature of problem, why and how it's a problem for you. Keep it short (3-5 short paragraphs).
4) next comes ending paragraph where you tell them what you want. State what you think is a REASONABLE solution and a REASONABLE timeframe.
5) at bottom of email put your name, phone number, and if applicable, order number or customer service case number etc.
6) next, you get email address of organization's CEO or president or director or whoever is ultimately running organization ... #1 big boss. Why? Because apparently no one else in his organization seems to be able, or willing, to resolve your problem ... so now we are going to bring it to attention of top dog! Yes, this does work and yes, if you are a customer you deserve to get your problem resolved. Contacting person at very top of company is secret way of getting your unresolved problem resolved. And, sometimes, it's ONLY way. The Ultimate Email. You can do this! I don't care how big organization is, somebody is running it and is ultimately responsible. That's whose email address you want. With a little hunting this can often be found on their website, under About Organization or Executives, etc. If you cannot find email address of head honcho then CALL main number of organization (unless it's out of country; then phone call may be too costly). Ask for Office of President. They should connect you. If asked why simply state that you "have to email him some important documents". Do NOT go into a whole story, do NOT get sidetracked, just get head person's email address and get off phone.
7) address Ultimate Email to CEO, president, or whomever runs organization.
8) send Ultimate Email.
After you have sent your Ultimate Email, standby for action! It is not unusual for a legitimate organization to respond reasonably quickly so be prepared. And don't be surprised if you get an immediate resolution of your problem. I have used Ultimate Email technique and have had remarkable success, resolving many different and difficult types of consumer problems, both common and rare, with organizations ranging from small local businesses to giant multi-national Fortune 500 companies. Though Ultimate Email is a very powerful and effective technique remember that you only have one chance to use it; if you don't do it right first time you can't redo it and and re-email it to a CEO.
Bottom line, have you had enough "customer service"? Do you want your problem resolved? If you are still battling customer service and still not getting your problem resolved ... it's time for Ultimate Email!
Andrew Lawrence is a former Wall St professional, has been an avid consumer for over 30 years, and rarely loses a customer service battle. Willing to help others win their customer service battle he now offers his expertise online, at http://destinyfinders.com/help.html