Your Customers Are More Than A Number

Written by Scott Brown


“Next!” Have you ever been waiting in line when you heard that inviting call bellowed overrepparttar counter? Inevitably, when you finally are “next,”repparttar 103606 person waiting on you is looking at you with disdain waiting to hear what problems you’re going to cause them. They might just as well be saying in a disgusted tone, “What do you want?!” Many times jobs onrepparttar 103607 front-lines are repetitive. There’s no getting around it. We runrepparttar 103608 registers and check out our customers’ purchases or workrepparttar 103609 phones and answerrepparttar 103610 same questions over and over or serve food to our customers day after day after day after… Well, you getrepparttar 103611 point. Why is it that some people love working onrepparttar 103612 front-lines and others can’t standrepparttar 103613 monotony of it all? The answer is simple – it’s all how you look at things. For example, if you’re a waiter or waitress, what isrepparttar 103614 purpose of what you do? To some it might be to “deliver food to our customers’ tables in a timely fashion.” Now that doesn’t sound bad, but there’s no life in it. “Delivering food” can get boring pretty darn quickly.

How You Can Learn to be a Better Manager

Written by Chris Anderson


How You Can Learn to be a Better Manager When you first take over a department, expectations are usually high but operations are sometimes in disarray. The staff is disorganized, goals aren’t being met, and hours are spent on unproductive tasks. Just when you thinkrepparttar company would never get on track,repparttar 103605 CFO recommends that you learn more about something called operations assessment.

Crucial Management Skills Help Avoid Mistakes At first, you aren’t sure how operational assessment skills would help you manage better, but you quickly see thatrepparttar 103606 training makes allrepparttar 103607 difference. You learn that planning without assessment can be as ineffective as not planning at all. You also learn that goal-oriented checklists, frequent follow-ups, and askingrepparttar 103608 right questions atrepparttar 103609 right times can eliminate costly mistakes.

With Operations Assessment Training, You Will Be Able To:

•Articulaterepparttar 103610 advantages of an operations assessment inrepparttar 103611 maintenance and improvement of your management systems.

•Explainrepparttar 103612 Model of a Process-based Quality Management System, andrepparttar 103613 purpose and structure of ISO 9001.

•Plan and execute an operations assessment.

•Gather objective evidence through observation, interview and sampling of documents and records.

•Write factual assessment reports that drive improvements in your management system.

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