Business: Your Customers Are More Than A Number

Your Customers Are More Than A Number

Written by Scott Brown

Continued from page 1
But what if repparttar

purpose of a waiters’ job is to “treat our restaurant’s guests like friends, not customers and to serve them a meal that we’d be proud to serve to our own families.” Now there’s something you can get your teeth into – no pun intended. Of course, there are those that would scoff at that. “I’ll serve ‘em their food, but I ain’t treatin’ like no friend.” If that’s your attitude (I hope it isn’t) repparttar 103606

front-lines may not be for you. At repparttar 103607

heart of working repparttar 103608

front-lines is a core enjoyment in working with people. It’s repparttar 103609

human element of what you do that keeps it all fresh. Find repparttar 103610

human element in what you do. Every job has one. You’re not just “answering phones,” you’re solving your customers problems. You’re not just ringing up customers’ purchases, you’re reinforcing that they’re buying great things from your store. Obviously you don’t have to take this attitude. But if you’re showing up for work anyway, why not find ways to enjoy it as much as possible. As always, repparttar 103611

choice is always up to you.

Scott Brown is an insightful and entertaining speaker on management and customer service and specializes in creating cultures of service excellence in organizations. He is also the author of “Who Cares? Managing To Creating a Culture of Service In Your Business.” You can subscribe to Scott’s FREE ezine by visiting www.SBServicePro.com.

How You Can Learn to be a Better Manager

Written by Chris Anderson

Continued from page 1

•Develop methods to verify repparttar effectiveness of corrective actions.

Acquire Skills for Continuous Improvement You can use repparttar 103605 methodologies covered by repparttar 103606 highly-respected ISO 9000 Quality Standard and its Internal Auditing Methods for continuous process improvement. You can also acquire repparttar 103607 skills to conduct systematic business process assessments that drive improved planning, task management, results reporting and remedial solutions.

Simple Lessons, Huge results Now, your company’s productivity has improved by leaps and bounds. Simple audits before and after handing out assignments ensure that your efforts match your objectives without being redundant.

What Operations Assessment Training Could Do For Your Business

•Speed project development time

•Reduce repparttar 103608 learning curve of new employees for new processes

•Lower costs by reducing rework

•Enhance your ability to predict and achieve measurable results

•Improve your focus on repparttar 103609 processes that are truly important

For you there has never been a better time to learn repparttar 103610 critical expertise your organization needs. In no time, repparttar 103611 skills you learned give you repparttar 103612 tools for repparttar 103613 kind of effective management that gets noticed!

Chris Anderson is co-author of policies and procedures manual products, producing the layout, process design and implementation to increase performance. He is currently the Managing Director of Bizmanualz, Inc. Visit: Bizmanualz, Inc.

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