In
rush to get online, have you ever found yourself skipping over
research fundamentals, like our Online Wannabe? For instance, do any of
following sound familiar?
Online Wannabe: (checking off
list) OK, signed up for a few affiliate programs, posted
provided websites...I know there are a lot of people online just like me, and I KNOW they'll want this.
(time goes by....but nothing happens)
Wannabe: Ah, c'mon! EVERYONE needs this product - it's a sure thing! Everyone says so! Maybe if I place more ads - I'll just stick a classified in this one - it has tons, so I'm sure a lot of people are reading it.
(...still nothing)
Kindly Online Mentor-Type: Maybe you should do a little research into your market - have you done a survey? Do you know what your market wants? Have you asked at
forums and discussion boards? Have you checked out your competition's ezines?
Online Wannabe: Research! Big yawn! It's boring, and I'm busy. I don't have time to do all that...You know, this online stuff isn't as easy as I thought. And I'm running out of money. Maybe I should go back to my old job...
OK, enough of this...bottom line: skip your research, and you lose. And not just your money; ultimately, you could lose your business.
Regarding surveys, have you ever done one? They are a quick and popular method for getting inside customer's heads, to discover their problems (that you could solve!) and what they really want. They've been around forever, and for good reason: they work.
If you have an existing business, aside from valuable customer insight, a survey could also uncover problem areas that you may not be aware of. Fix these, and you have a great opportunity to bring in new customers while keeping current ones in 'buying mode.'
Granted, doing a survey online comes with its own set of challenges. With everything moving at light-speed, you'll need to figure out how to grab their attention. Offering an incentive for participating (a free bonus, a cash prize, a product discount) is one proven method for improving
rate of response. If you're new, and don't have a customer list to survey, you have a few options. For example, if you've a good track record (and
moderator clears you first), you MAY be allowed to conduct a quick survey in a forum. If you want to post a survey on your web site, Bravenet has FREE surveys and polls that can be easily integrated (http://www.bravenet.net).