The problems of low productivity, poor judgment, bad decisions, hiring
wrong people and losing right people, unmotivated employees, lack of teamwork, and poor self-management lie wirh emotions. So do solutions. Studies have shown that raising overall EQ in an organization positively affects bottom line.
We are not talking about a touchy-feely-huggy experience. Emotional Intelligence is based on empirical data, scientifically based, and consists of basic competencies that can be learned. It’s about some serious emotional management – accommodating various personalities and cultural backgrounds, maintaining respect, managing turf wars, resolving conflict, and building efficiency, flexibility and integrity through all levels of your organization.
Emotional Intelligence is non-invasive. It doesn’t go into “why”. Rather it teaches specific skills for understanding and managing emotions in everyday situations. If you think of a time when you saw an employee crater, because of fear or anxiety, you’ve also seen emotion at work.
Emotional Intelligence is learned behavior. It means being aware of your own emotions, understanding them, and managing them to bring about positive results, and being able to do this in regards to others.
MULTICULTURAL It is particularly important in a diverse or multicultural environment to establish a company culture of Emotional Intelligence, because it means there will be one culture that employees can understand and adhere to.
Otherwise, because different cultures do things differently, they'll be forced to think when they should be acting.
For instance, if one department is Intentional, that is, they say what they mean and they mean what they say (deadlines for instance), and another department doesn’t, how is employee to maneuver this situation? It means “learning” that Bill expects deadlines to be met, but Mary doesn’t, instead of having company culture that deadlines will be met, intentionally.
EQ v. IQ EQ is measurement of Emotional Intelligence. We say that an individual has high EQ or low EQ. EQ can be developed over lifespan, unlike IQ, which is more-or-less set in early adulthood. Many of your employees are probably competent in their jobs skills. They have academic education, vocational training, computer skills, specific experience in their fields, and proficiencies to perform their jobs adequately, yet it is likely some are far better at getting job done, and far easier to work with than others. The defining factor is Emotional Intelligence.
Here are three Emotional Intelligence competencies and how they work in office environment.
