Can you communicate well with your clients online? Sounds like a silly question, doesn't it? But you would be surprised how many professionals don't know how to communicate effectively online. Your communication style is communicated every time you send an email.
You *don't* want your potential clients and colleagues to hit
'delete' button before even reading your emails. You *do* want people to have a good first impression of you. Your communication style makes you or breaks you. The Big Rules
Here are 3 all-time *BIG RULES* for making a positive impression with potential clients. They're
Big Rules because they will make or break your first impression... and affect your relationship.
1. Greet
client by name. This means "Hi John" or "Dear...", whichever you prefer.
2. Human contact comes before business. Ever go into a restaurant and just start ordering when asked if you're ready? I bet you smile at
waiter, ask 'how are you?' and chat a bit before you order. Your service will most likely be better because you've established human contact with that waiter/waitress before doing business.
Same idea is true in emails.
2 things help you establish human contact in email *before* doing business:
*1) The words you choose + how you string them together.
*2) Email codes that let
person know something about your tone and mood. First,
words you choose and how you string them together...
Here's an example: You can say, "I'm available to coach you starting July 20 and have these times available...Let me know which time works for you."
Or
You can say, "Thank you for contacting me. I'm delighted you're interested in moving forward in your life and I'm looking forward to working with you."