Yes and no.With any business, credibility is a key element to building trust which should ultimately lead to making a sale.
This is never truer than in Internet marketing for these reasons:
* People don't want to be sold to, they want information.
* People mostly use
Internet to get information at no cost, not to purchase a good or service
* People are skeptical about purchasing online for fear of being "taken"
* The "would be" customer most likely has no idea who
seller is and isn't guaranteed any type of communication after
sale, no matter what
website may say about a "guarantee"
* Internet marketing has been around long enough that savvy prospects have seen their share of scams, shoddy products, and outrageous promises and their defenses are heightened because of it
So what does
newcomer and mid-level marketer do to gain credibility amidst all this skepticism? Validate their USP (Unique Selling Proposition) by ensuring that their prospect's perception of who they are and what they have to offer is one of quality.
Until
sale is made and
"prospect turned customer" actually has
product in hand,
perception of quality is just that, merely perception. Once
product is in
hand of
new customer,
perception of quality is purely defined by
customer, not
seller. How
customer views
product after
sale is made determines his/her perception of quality of
product. However, before
sale is made,
perception of quality is largely determined by seller, and that's where sales are made or lost.
Why is
perception of quality determined by
seller? Because
prospect can't possibly validate a product's quality without owning it...the seller tells
prospect what makes
product have quality and how it will benefit them. The sales copy on
web site,
clarity of
graphics,
proposed benefits
product delivers, and
overall message that validates
USP that is relayed to
prospect, all define
perception of quality of
product as dictated by
seller. It is up to
prospect to decide whether he/she will believe
message that
seller is relaying to him/her.
Because of
prospect's skepticism, validating
USP and establishing credibility can be a chore for
newbie and intermediate Internet marketer regardless of
quality of
product itself. Since
newbie or intermediate marketer isn't a "household" Internet marketing name, action needs to be taken to establish online credibility.
How? Have other Internet marketers and "would be" customers help. Go to
well- known forums on
Internet and post messages asking for feedback in return for a copy of
product being sold. This is one of
most common methods to collect testimonials for products and services. Another effective way to gain credibility as it is perceived by
prospect, is to gather testimonials by giving
product to their list or a small portion of their list in exchange for a testimonial.