The 7 Pillars of Business Phone Etiquette

Written by Neil Payne


Etiquette is in essence about proper conduct and presenting yourself favourably. Demonstrating good etiquette is important if one seeks to be successful. An area in which this is essential isrepparttar business phone call.

Millions of business phone calls are made every hour and day. Business people that interact solely overrepparttar 103978 phone yet never meet still form strong opinions of one another. Practising good business phone etiquette helps encourage clear lines of communication, build rapport and avoid misunderstandings.

Most of us can recollect a phone call that left us feeling frustrated or irritated. How much of this could have been attributed to poor phone etiquette? Here we explore a few simple examples of areas within business phone etiquette that should be employed when making or receiving calls.

All successful business interaction needs preparation. The phone call is no exception. It is important to know who you are calling,repparttar 103979 most convenient time to do so,repparttar 103980 reason for your call and what you can do for them. Be structured, short and sharp.

Ifrepparttar 103981 caller is not known torepparttar 103982 receiver it is important thatrepparttar 103983 purpose ofrepparttar 103984 call andrepparttar 103985 caller’s credentials are established immediately. A simple introduction followed by a sentence or two not only shows good phone etiquette but allowsrepparttar 103986 receiver to setrepparttar 103987 forthcoming information within a context.

Particularise your intention behindrepparttar 103988 call. Do not assumerepparttar 103989 receiver understands why you are calling them and what you expect of them. Expand upon information and specifyrepparttar 103990 purpose ofrepparttar 103991 call.

Business Etiquette

Written by Neil Payne


Business etiquette is in essence about building relationships with people. Inrepparttar business world, it is people that influence your success or failure. Etiquette, and in particular business etiquette, is simply a means of maximising your business potential.

If you feel comfortable around someone and vice versa, better communication and mutual trust will develop. This comfort zone is realised through presenting yourself effectively. Business etiquette helps you achieve this.

Business etiquette revolves around two things. Firstly, thoughtful consideration ofrepparttar 103977 interests and feelings of others and secondly, minimising misunderstandings. Both are dependent upon self conduct. Business etiquette polishes this conduct.

Business etiquette varies from region to region and country to country. Forrepparttar 103978 international business person, focusing too deeply on international business etiquette would leave no time for business. However, there are some key pillars upon which good business etiquette is built.

Behaviour

Your manners and attitude will speak volumes about you. They will point to your inner character. If you come across selfish, undisciplined or uncouth your relationship is unlikely to prosper. Appropriate business etiquette promotes positive traits.

Honesty

A reputation for delivering what you say will deliver goes a long way inrepparttar 103979 business world. Remember, a reputation for integrity is slowly gained but quickly lost. Understanding a particular country’s business etiquette provides a framework in which you can work without fear of crossing boundaries in terms of agreements, promises and contracts.

Character

Your character refers to what you as an individual bring torepparttar 103980 business table. Proper business etiquette allows you to exhibit your positive qualities. For example, knowing when to be passionate and not emotional or self-confident without being arrogant. Just through learning another’s business etiquette you demonstrate an open-mindedness which will earn respect.

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