Pass on information that receiver will understand, appreciate and find useful. Waffling and speaking generically will lose attention and generally reflect poorly on caller.

Good business phone etiquette demands professionalism at all times. When speaking to someone you do not know avoid informal speech or personal questions. Once a relationship has been built it is considered polite to enquire about weekends, children or other non-sensitive personal matters.

Privacy and security around furtive issues must always be borne in mind on phone. If it is imperative that sensitive discussions take place over phone, business etiquette requires that you confirm with receiver whether this is appropriate.

Be patient. Demonstrating good business etiquette relies on your staying calm, cool and collected under pressure or when facing a testing situation. Your ability to stay patient earns respect and avoids rash actions or decisions.

Although there is much more to business phone etiquette than above 7 P’s you will find they can go a long way in contributing to an improved understanding of how to use phone effectively in business world.

Sensitivity

Sensitivity and consideration underlie all good business etiquette. Being prepared for foreign ways and methods and responding thoughtfully is achieved through experience and business etiquette know-how. By avoiding misunderstandings and misinterpretations through business etiquette you lay foundations for a strong business relationship.

Diplomacy

Avoiding thoughtless words and actions protects you from negative consequences. Impulse often leads a business person astray. Business etiquette encourages careful thought of interests of others and choosing acceptable forms of expression.

Appearance

Dressing appropriately, standing and sitting in right place at right time, good posture and looking physically presentable are all elements in making a good impression. Business etiquette teaches you how to suitably present yourself and what to avoid.

Analysing, understanding and implementing above will help you recognise what business etiquette is and how it should be employed within business world.

For international business person business, etiquette acts as a key. It locks doors of poor communication and misunderstandings and opens doors to successful business relationships.

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