I've been through a couple of checklists in
past few days, and it's reaffirmed my faith in their effectiveness as a communication tool.Now, there are at least a couple of ways we can look at checklists in a communication context. First, in strategic sense, and second in tactical sense. You'll probably recognize tactical advantages of using checklists: a clear and logical, as well as economical, way to write.
But, let's start with strategic perspective today, and explore checklists as a tool for achieving our objectives.
Specifically, that means we'll think of using them to reinforce or change perceptions of others. For example, if you write out information about something that has to be done, a checklist sends a couple of messages. First, that you're a well-organized person, and that your process is quite rational.
The creation of a checklist, in itself, should send a message that you've given more than cursory attention to message. It implies that you've thought about process you're asking others to follow. It also implies that you've taken extra time to compose your message; you've added value by adding additional structure.
The recipient of your message, then, should have sense that you take message seriously, because you've taken extra trouble to develop it in an orderly way. And, that kind of perception, in turn should make recipient more willing to follow your instructions.
Having said all that, we should step back and ask ourselves where we can use checklists effectively. As I've written this article, I've asked myself if it shouldn't be in a checklist format. But, apparently not; at least I can't see how it would add any value.
