Putting Your Website to WorkWebsites have replaced
brochure as
“must have” marketing tool for businesses large and small. While virtually every business has a website, few are harnessing
potential of their websites and
internet in general to promote and grow their businesses. So how can you be sure your website is working for you?
First, you must look at
role you want your website to play in your overall business and marketing strategy. As with any tool you use to promote your business, your web promotion activities must be built on a strong foundation. Start by determining
purpose of your website. Is it primarily informational or are on-line sales a major source of revenues for your company? Are you expecting people to find out about your company through on-line searches or are you primarily using your site as a place to send people for more information after an “off-line” contact? Other purposes for your site include:
•Building credibility •Generating sales leads •Developing a database •Building relationships
Your site may also have non-promotional functions such as on-line forms processing or customer service applications.
You must consider who
target market is for your site. Is it a market that uses
web? And if so, how and for what do they use it? Some individuals may use
internet primarily for e-mail, never accessing websites. Others may use it primarily for research and never make on-line purchases. The look and feel of your site as well as
content are key considerations. In addition, architectural concerns such as load times must be taken into account. Do
majority of your clients have high speed internet access or is a large portion of your market using dial-up access. It is useless to have a site with all
latest bells and whistles if
majority of visitors abandon
site without ever seeing or hearing them due to long load times.
Just because you build it doesn’t mean they will come. Having a top notch website is only half
battle. Like glossy, four color brochures that sit in boxes in
storage closet or
exquisitely designed retail store that no one visits; your website is useless unless there is traffic. If you don’t have a tracking program on your site than you are not capitalizing on one of
most powerful features of a website:
ability to track results. Be prepared for a big disappointment though when you begin tracking. Most website average less than three visitors a day.
It is important to use both on-line and off-line strategies to drive traffic to your site. Off-line strategies include being sure that your website address is on all your printed materials, using direct mail to drive people to
site and personal contacts through activities like presentations and networking.
While Search Engine Optimization (SEO) is often considered
best way to get visitors to a site, it can be expensive and is not feasible for all businesses. Search Engine Optimization is
art and science (probably more art than science) of getting your site listed near
top when a potential customer searches on a key word or phrase such as “auto loans”.