Service Equals Performance Equals ServiceWritten by Richard Saporito
Service Equals Performance Equals Service Service can be described as a “performance” of some kind involving two parties whereby one party is benefactor and other party is performing party receiving some type of monetary payment. The value of Service depends on personal experience of benefactor. When I looked it up in Webster’s, there it was #11 out of 31 definitions. The payment part was not included, but key word mentioned was “performance.” As I relate this to restaurants, it’s so easy to see why dining room service is excellent training for actors, since they’re performing all of time. There might be days when their energy level is low, yet they are still expected to perform on show stage at night. It is not much different for dining room service staff whose livelihood depends quite a bit on how they look and act before many people per night. The word “performance” makes a lot of sense when relating it to other Service fields such as medical, legal, financial and armed, even in religion they’re called prayer services. With increased human knowledge and modern inventions, term “Customer Service” has evolved over time. Whenever a new technology is invented, an array of “services” develops making it accessible to general public with success depending on product “performance” and product related “Services performance.” Whether it is a bulb to make a room bright or a flying machine that sends people around world faster, need for developed services attached to new technologies does create jobs.
| | The Red Phone - Management Consulting in 30 Seconds or LessWritten by Joey Robichaux
Modern business faces complex problems; management often calls upon highly-specialized consultants to help them address these difficult problems. If you're ever called to help identify these most pressing issues, one of easiest and quickest ways to start is to talk about "Red Phone".You know which phone I'm talking about -- it's red phone that sits on it's own special corner of desk. Lights flash when it rings; when you answer it, person on other end isn't in a good mood, he's not pleased, he thinks everything is your problem and he wants you to fix it! (And ... he's right! It is your problem and you do need to fix it!) What I want to know is -- when this phone rings, 1) Who is it on other end, and 2) what are they upset about?
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