Even at computer, we dial up our Internet “Service” Provider to gain access to information highway. The instantaneous delivery of sorted out information within seconds is now norm. Proper navigation “performance” (that word again) allow us to surf World Wide Web streamlining information at our fingertips. ” With improved search engine technology, return of consumer searches has become more categorically specific-once again proving better performance results in better service

Take a look around, and you will notice service performances touch every part of our daily lives-many of which are taken for granted.

8/04

This tells you a managers hot spots, his points of pain. These are frustrating tribulations that vex his day. If you can identify who's on red phone and what they're calling about, you've identified most pressing problems a manager deals with.

Of course, there likely isn't a real physical "Red Phone" -- but people know what you mean when you talk about it! Find out about these calls -- and you'll cut through all clutter to identify areas you should address. Spend your time and direct your efforts to solve these problems -- or even just ease them some -- and you'll have greatest chance of success.