The Power of Up-Selling..by Anthony L. Davenport
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Before I get into how Up-Selling can benefit you and your sales, let me answer
question:
What is an Up-sell?
An up sell is when a customer is ready to order a product, or already has ordered a product from you, then you immediately offer a complimentary product.
This is
most common example of a perfect upsell:
You go into your local fast food restaurant , (Burger King, McDonalds, etc.) your hungry and want to get something to eat. Your standing there looking at
selection, first you check out
99c value menu, but it's something about
smell of
frying burgers and fresh French fries that entices you to start looking at
main combos and promotions.
You see something, and you think "hey that's a great deal", especially for how hungry you are. Your
next one in line, so you walk up to
cashier ready to buy and say "Combo Number 3 please."
And right before
cashier rings you up, s/he kindly ask "would you like to 'Up-Size' that combo for just .59 cents? You think, "Yumm, more of those delicious fresh fries and more tasty soda to drink with my meal, all for just an extra 59 cents."
What a bargain, especially since your so hungry. So you kindly say sure, I would like to 'Up-Size' my combo.
How many of you have been in this situation? It's a safe bet that almost all of you have...guess what..
you had just experienced yet another up-sell..and all you wanted to do was get something to eat ^_^..
Ok, Ok, now ...How can you use this method of marketing to benefit Your sales?
Well, there are a few ways you can approach this.
First, You can offer different versions of your product or service. For instance, lets say your selling an autoresponder service. Your first version can simply be a free or low cost web based service--the 'bronze version'
Your first version has only one set back, it contains (your) advertisements in each mailing..
So you can offer
same web based service with out
advertisements as an upgrade for only $20/mo more. This could be your 'silver package'
Then taking this a step further, you can offer a fully functionally version, where
customer would be in complete control as a Domain Based autoresponder.-The ultimate 'Gold version' and you can offer this version for $150 over
'silver' price.