In first part of this two-part series on Computer Consulting 101 hiring tips, we looked at why small businesses find it so difficult to hire good computer consulting companies, as well as four basic questions that you must be addressed when searching for a new computer consulting vendor. Now in this second and final installment of this two part series on Computer Consulting 101 hiring tips, we’ll look at how you can evaluate true, often-confusing expenses of using a computer consulting company, as well as how to more thoroughly review computer consulting company’s professional credentials and experience.

Reseller, "Pure" Computer Consulting Company, or Hybrid Technology Provider

Does your company resell various technology products, such as hardware and software? Is this a profit center or do you mind if we shop for our products elsewhere? And if we do shop elsewhere, can we still purchase your needs analysis and procurement services?

Are there any other vendors, such as ISPs or telephone companies, that your firm acts as an agent or affiliate for? In other words, do you accept commissions or referral fees for steering business toward certain vendors?

Costs, Hidden Charges, and Billing Procedures

What are your payment terms, rates and hourly billing minimums? What is billable and what is not billable?

Do you charge for your travel time? Telephone support? E-mail/online support? Remote support?

Are there any hourly rate billing premiums for after-hours or emergency service? What constitutes "after hours" or an "emergency"?

Do you offer support contracts? What are cost and benefits?

Client Reference Accounts, Case Studies, and Testimonials

Can you tell me about one of your more long-term small business client accounts?

Over past 7 years, Microsoft Small Business Server (SBS) has gained traction as a widely-respected Small Business Server networking suite.

As a result, many small business computer consultants, systems integrators, and value-added resellers have jumped on-board Microsoft Small Business Server bandwagon.

However, before you go ahead and bet YOUR company on Microsoft Small Business Server, consider following three Small Business Server Business Tips... so you can maximize your Small Business Server consulting profits.

(1) Most small businesses in your area have never heard of Microsoft Small Business Server.

Although there may be hundreds, if not thousands, of small businesses in your area that would be excellent candidates for Microsoft Small Business Server, don’t make ultra-common mistake of assuming that typical non-technical small business owner even knows what Microsoft Small Business Server is.

If you want to maximize your consulting profits and avoid commodity price wars, you’re much better off leading off with a pitch for something that’s more universally recognized... such as getting rid of computer viruses, stopping SPAM, or preventing computer security breaches.

(2) Sell your small business prospects on YOUR company first.

The real money in Small Business Server is NOT in reselling Microsoft Small Business Server software. The real money comes from selling RELATIONSHIP with small business. So your company essentially becomes your clients’ outsourced IT department.

Remember, no small business owner is going to wake up in middle of night, in a cold sweat, craving Small Business Server. However, small business owners DO constantly lose sleep over what will happen to their companies if their computer systems fail them. Become solution to more primal, survival instinct and you’ll get plenty of opportunities to sell Small Business Server, once you’ve established a solid client/consultant relationship.