Response rates to Yellow Page advertising are decliningThere's no getting around it, traditional Yellow Pages are in trouble. Fewer people use them every year. Even best- pulling ad in section isn't getting number of callers or sales it used to. At same time, monthly cost to maintain your same-size directory ad keeps going up.
Simply tinkering with ad size (or options like color) can't compensate for adverse developments. Declining usage impacts each directory category differently. Some (like contractors and lawyers) are declining more steeply than others. Emergency service providers (tow trucks, plumbers) are holding their own. While categories like cell phones and lawn furniture are growing rapidly, with increased consumer demand.
Advertising only in Yellow Pages is no longer a safe bet
- Over half of all customers go to Internet first to find product information and sources - even if they intend to spend their money locally - People increasingly trust Internet as a source of information about major purchases (and has overtaken newspaper for used car sales) - Internet Yellow Pages (IYP) are kept up to date (unlike print directories) and can be searched from anywhere - their usage is growing 25% a year - Local Search lets search engines (like Google) include small, local businesses in their search results (even without them having a website) - over 25% of all search queries request Local Search results - A large percentage of young adults or business buyers never consult Yellow Page directory at all - and they control an expanding chunk of dollars spent
Rethink role Yellow Page advertising plays for your enterprise
Take a serious look at how much you rely on Yellow Page directory to bring new business. Are most or all of your promotional dollars spent there? Do your expectations match number and kinds of customers your ad actually brings you?
Your strategy needs to consider all ways you attract new customers. Recognize changed customer preferences and buying habits for your specific type of operation. The issue isn't whether or not to advertise in Yellow Pages. If you've been there you should continue. But switch some of those dollars into marketing methods that connect with buyers who won't look for you there.