Copyright 2005 SharewarePromotions LtdMarketing would appear to be
great buzz word of
decade. Every self-respecting business team talks about it, yet many of us aren't even sure what it is, and even more are uncertain of how they should be doing it.
In Marketing -the next level we looked at some of
most important definitions, and pointed out that marketing is simply about bridging
gap between
producer and
consumer. It's not about what you're trying to sell, it's about who you're trying to sell it to, what they want from you, and how to give it them. It really is that simple.
This is all very good in theory, but one of
main problems with marketing is that while it makes complete sense when reading about it, applying it to
real world can often prove to be a different matter. One of
simplest and most effective ways to do so is to focus on
consumer.
How to attract new customers to your product and website is
constant quandary of many businesses, small or large. But
fact is that no matter what method you use to do so, it's a hard, slow and often expensive process. Logically, we can therefore assume that we should, and indeed must, apply some of our energies to retaining existing customers.
The question is why we lose so many potential customers before they've even had a chance to reach for their wallets. There could be many reasons for this. Some may no longer require what you're selling, some may simply forget about you, and inevitably, some may feel (rightly or wrongly) that you don't provide what they need or want.
While there is little that you can do if they genuinely have no need for
product or service you're selling, everything else is completely under your control.
Why Are You Losing Customers?
If, for example, a customer did use your product in
past, but no longer has any need for it, then something must have changed. Is it perhaps new technology that you're not keeping up with, a gap in your product, or incompatibility with other software? Identify what's changed, and if possible, address those needs.
If
reason is a competing product, then go after
product's features with a vengeance, and build on them. Don't constrain yourself by only providing
bare basics of what
consumer wants. Give them what they could use, and show them features that they've never even thought of before. While no-one in their right mind goes shopping for a new car based on
stereo and seat linings,
fact is that sometimes these add-ins may prove to be
make-or-break features in choosing their purchase. Throw them in.
On
other hand, if
potential customer doesn't even realise what you're offering, then you're doing something very wrong. Have you ever come across a site with
make-or-break fact that persuades you to buy
product, hidden away four clicks into
web site? I certainly have, and it's far from rare.