Truth or Consequences: How to Give Performance Feedback By Judith LindenbergerIn
bestseller, Good to Great, Jim Collins discovered that, "the good-to-great companies continually refined
path to greatness with
brutal facts of reality."
And, in his recent autobiography, Jack Welch reports that he spent about half of his time on people: recruiting new talent, picking
right people for particular positions, grooming young stars, developing managers, dealing with under performers, and reviewing
entire talent pool.
Says Welch, "Having
most talented people in each of our businesses is
most important thing. If we don’t, we lose."
Why is it that many of us put off giving feedback to our employees even though we intuitively know that giving and getting honest feedback is essential to grow and develop and to build successful organizations? Maybe it is because there are so many ways to screw it up.
Here are ten common feedback mistakes:
1.Speaking out only when things are wrong. "Praise to a human being represents what sunlight, water and soil are to a plant -
climate in which one grows best." - Earl Nightingale
2."Drive-by" praise without specifics or an honest underpinning. - "Great job!"
3.Waiting until performance or behavior is substantially below expectations before acting on it.
4.Giving positive or negative feedback long after
event has occurred.
5.Not taking responsibility for your thoughts, feelings and reactions. "This comes straight from
boss."
6.Giving feedback through e-mail messages, notes, or over
telephone.
7.Giving negative feedback in public.
8.Criticizing performance without giving suggestions for improvement.
9.No follow up afterwards.
10.Not having regularly scheduled performance review meetings.
Giving and receiving clear and constructive feedback requires courage and skill, and is essential to building good relationships with and motivating peak performance from your team.