A small town, somewhere in
world, was managed by a town council of seven or eight members. The council normally met once a week. One member - let's call him Bill - would invariably stroll into
council chamber exactly ten minutes after
time scheduled for
meeting.For Bill's fellow councilors, this seemingly inconsiderate practice was very disruptive. At first, since Bill was known to be an extremely busy professional, they were prepared to assume that he had been unavoidably delayed. But when history repeated itself meeting after meeting, they began to wonder..
Then one day,
sleepy little town was overtaken by a crisis, and
mayor asked his councilors to attend an emergency session - at 7
following morning. And you guessed it - Bill turned up at 7:10 precisely.
This seemed to confirm
mayor's suspicion's that something more than unavoidable circumstances lay behind Bill's habitual latecoming. After
meeting he called over
offending councilman for a private chat.
To
mayor's surprise, Bill accepted
rebuke with good grace. Punctuality had never been his strongest point, he pleaded, and it had never dawned on him that his bad habit was upsetting everybody so. But from this point, he assured
mayor, he was a reformed man...
The day of
next council gathering came around, and sure enough, Bill was among
first to arrive.
"What's
matter Bill?" jeered one of his colleagues. "Is your watch half an hour fast?"
"Surely, you were locked out of your house!" added a second, in a somewhat derisive tone.
Right until
end of his term of office, Bill was never on time for a council meeting again.
*********
This is a story that actually happened, although I have changed some of
details.
Three or four decades ago, an educational psychologist by
name of Haim Ginott caused quite a stir when he suggested to parents and teachers that they try a new way of communicating with children. He urged them to unlearn
language of rejection - blaming and shaming, ridiculing and belittling, threatening and bribing - and to learn a new language of acceptance.
In his bestselling books, Ginott repeatedly wrote about
need for "congruent communication." By this, he meant that
way we communicate should be congruent, or consistent, with our objective.
What a pity that so much of our communication isn't!
We see this clearly from our story. Had his colleagues given Bill some badly needed encouragement in breaking a difficult habit, everybody would have come out a winner. But instead of drawing him near, they pushed him away.
Before taking up psychology, Ginott had been an elementary school teacher, first in Israel and then in
USA. But he was not happy, for he realized that his professional training had not equipped him well for
cold realities of
classroom. "I tried to teach my students to be polite," he complained, "and they were rude; to be neat, and they were messy; to be cooperative, and they were disruptive!"