Years ago when my Dad owned a group of local newspapers I spent my school and college vacations working in
editorial office. We used to amuse ourselves over our sandwiches at lunchtime looking through and trashing
endless press releases that would arrive in
mail each day, all beautifully produced with glossy photographs (this was in pre-internet days). We trashed them because all but
odd one or two were ill-considered, highly subjective, barely camouflaged advertising copy that had about as much editorial news value as last week’s shopping list.
Why am I telling you all this?
Because despite
fact that this happened many years ago, it’s still happening today. Both offline and now online editors continue to laugh sardonically at
self-promoting garbage they receive from corporate sources exactly as my Dad and I laughed umpty-dump years ago. I salivate just thinking about how I could spend
fortunes wasted on those releases and photographs over so many years.
And why does this continue to happen? I believe it is because
organizations who send out this stuff – particularly their financial managers – just can’t get their heads around
difference in culture between what they want to say, and what editors need to deliver to their audiences.
Good PR advisers try hard to compensate, but ultimately it’s
client who pays their fees, and if
client insists on issuing garbage there’s not much a PR adviser can do other than resign
business.
Time after time after time I’m called into companies and asked to comment on why
PR coverage they get in
media is so poor. 99 times out of a 100 it’s because they’ve issued press releases that are only of interest to themselves and their bosses. And yet when I point this out to them they can’t understand it.
“But our development team worked 14 hours a day for three years to win that contract!” they shout indignantly. “And
CEO had to cut short his vacation in Turks & Caicos just so he could sign
documents by
deadline! I mean, it’s
most important thing to have happened to us in
history of
company!”
“I know,” I croon soothingly, “but those points aren’t of much interest to
readers of your regional business press, or your trade press for that matter.”
“Well, maybe not,” they reply. “But they are very relevant to us, and to our shareholders. That’s why we made such an elaborate issue of those points in
press release.”
Ah, I think to myself as I gaze out of
window to see if my creatively-parked car is going to attract
attention of passing traffic policepersons. Here is another problem we encounter with press releases.
It’s called “when is a press release not a press release?” The answer is, when a press release is to be used to impress all sorts of people who are not members of
press. Only we want them to think that this is what
press will write about us, so we put it in a press release. That would be okay as long as that’s as far as it goes.
But
awful truth is
same document (paper or electronic) really does get sent out to
press. And quite rightly they ignore it, once again because it is of no interest to
readership of
publication concerned.
For Heaven’s sake, you folks who do this sort of thing, please grow up and face reality. If you want to promote your achievements to your share/stockholders or staff or suppliers or whoever, then just go ahead and do it and dress it up in “press release” costume if you must, although I don’t think that fools anybody.
But whatever you do, don’t send it to
press – and don’t kid yourself or anyone else that to use
same document for both purposes is a way to economize. It’s a sure way to shoot yourself through
foot and indirectly could cost you a fortune.
If you want to get coverage in
media then you must forget all elements of self-congratulation. Whatever information you send out has to have something “in it for them” (the audience) - something new, interesting and relevant. It doesn’t have to be earth-shattering, just worth reading.
If your organisation has done something brilliant and you’re proud of it, by all means say so; just be sure to emphasise what’s great about it for
audience and/or
rest of
world, not merely for yourselves. Let
facts tell
story. If your organisation genuinely deserves to be congratulated, it will be.
And you don’t simply have
audience to consider in this case, because unlike
forms of communication you control, with media coverage
decision of whether or not to transmit your message rests with someone else – usually
editor. Editors and journalists are either very busy or very lazy or both (and don’t chastise me for admitting that, guys. I’ve been there, done it, got
T shirt and drank too much in
brasserie at lunchtime too.)
If you supply them with material they can see is relevant to their readers and preferably is usable with
minimum of editing, they will warm to it a lot faster than something that may hold a grain of interest but will take someone a whole evening to rewrite and several phone calls or e-mails to check for accuracy.