How to Profit From an Online Community By Mike SansoneDo it Right and Everyone Benefits. When done properly, a community effort on a business site can be profitable for both business and consumer. The business gains a loyal customer;
loyal customers get to engage with like-minded people – and
business. However, if it’s not done right, it will be a ghost town and backfire.
You may have visited sites that have community efforts. Most these days are ghost towns. Click into a message board and you’re likely to see
most recent post is from two months ago…or a post that simply says “test”. This will hurt
credibility of
business. It’s like putting up a neon sign in a window saying Now Open and having
doors locked.
In times past, online communities were built too fast and without forethought. The atmosphere was more like a ghost town than a community.
The complaint became that community doesn’t make money. Mopping
floor and emptying
trash doesn’t make money, but if you don’t do it, you’ll lose customers who come into a dingy store.
So how do you “do” community right? There are three tools - listed below in order of importance – and four actions to consider after you activate
community. Do it right, and your bottom line will improve.
The Tools Available Forums. Message Boards are
most engaging form of community available. Always have been. Always will be. Start small in building your sections and buildout as certain subject matter becomes popular. If you build too many sections at
start, you’ll have a permanent ghost town before you can spell (critical) MASS.
Blogs. Web Logs, or
more popular term – blogs, have become
rage. It’s a form of community in that everyone can speak their own mind, but it’s almost like an editorial with replies being “letters to
editor”. There is not much give and take in
conversation.