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PAVE
Way to Profits Remember, community has never been a “build it and they will come” issue – although some disagreed in
late 1990’s. There are four active roles you must prepare to take on. Miss on one of these, and you may miss your target altogether. Using
acronym PAVE, build your community and be Patient, be Accessible, be Visible, and be Empowering. •Be Patient Build out your forums and be patient. If you have a newsletter or Blog, promote
forums every chance you get. One technique to start conversations is to create multiple users for you to use and post under each of
names at
start.
•Be Available Either yourself or someone on your team should always be available to
forum for help, answers and solutions as it applies to your product or service. Have a “feedback” or “rants and raves” section and respond to posts.
•Be Visible Take an active part within
community discussions. Not just as a moderator or monitor, but as a member. Your customers will benefit from your presence and you will always have a focus group available.
•Be Empowering Ask members who have made quality posts if you can use their writings in your newsletter, brochures or blogs. They will love
celebrity status and you will gain
much-needed proof by always having quality testimonials. It will also encourage others to continue to post. Share
spotlight and give
community a “sense of ownership” in
discussions.
Keep your community focused at
start. Let it grow naturally and see where it goes. Listen and learn from your customers. Will you be able to count how much your efforts count towards your profits. Probably not. Nevertheless, do you mop your floors and empty your trash?

Mike Sansone is a Freelance Copywriter in Des Moines, Iowa, but is often called to work from coast-to-coast and border-to-border. To contact him or see more of his work, you can visit his website at www.copywritingsolutions.com.