What does it take to be considered a Professional? Webster's dictionary defines a professional as engaging in an occupation for money. Does this mean that by just engaging in a profession you are a professional? Of course not. To be considered a professional you not only need to have a great deal of knowledge and experience in your chosen field, but you must also conduct business in a professional manner.To develop a professional image requires time and effort. Let's take a look at areas of your business where you should show professionalism.
* Communications *
Your attitude can make or break you. The way you deal with clients, associates, suppliers, other business people, questions, requests, complaints, and all other types of business communications will highly reflect on your own professional image. In all communications you should consider this before responding.
Always be courteous. Be well mannered, respectful and warm. Say, "thank you", "please", "You're welcome" whenever appropriate. Make sure you let people know that you appreciate their time and effort ---- don't forget to include letting your clients know that you appreciate their business.
Never misrepresent yourself or your products/services. Your honesty with clients and associates will go along way. Remember that you must earn their trust -- you cannot do that if you are not honest to a fault. Being honest will gain you life-long relationships with your clients and associates.
* Products & Customer Relations *
Always deliver more than was expected. Make sure your clients receive even more value than they anticipated. If you don't they will most probably be disappointed with you and will not become a repeat customer. Repeat customers are more important than sale. A repeat customer will buy more of your products and will praise your products to others that may buy from you as well.