Don't Overlook The Easy Sales Copyright 2003 Bob LeducAre you so busy chasing down new customers that you completely overlooked these two prime sources for easy sales?
Source 1: Existing Customers
Here are two ways you can use your relationship with existing customers to generate additional business.
1. Offer Them Related Products or Services
Your existing customers already know you and trust you. It's easier and cheaper to get more business from them than to get any business from new prospects.
Find or create additional products and services you can offer to existing customers. Your new products and services should be closely related to those your customers originally bought from you.
For example, I recently spoke with a network marketer selling nutritional products. She also works with a health club that pays her a commission for each new member she signs up. She told me that over one third of her income is generated by offering related product to her customers.
2. Ask Them to Help You Find New Customers
Do you have a system to get referrals from satisfied customers? If not, you are losing a lot of profitable sales you could easily get.
One way to get referrals is with a brief Customer Survey. Send it by postal mail, email, fax or post it on a web page. The one I use asks only 3 questions:
1. What did you like best about our product (or service)?
2. What can we do to improve value of our product (or service) for you?
3. Who do you know trying to solve (state problem you solved for your customer)? ...or: Who do you know that wants to (state benefit provided by your product or service)?
The first two questions focus attention on benefits you provide. Your customer is more likely to volunteer referrals when they're thinking about value of those benefits.
You also gain something else with first two questions. The first question often generates a response you can use as a testimonial (with your customer's permission). The second question may provide an early warning of a problem you need to solve ...or alert you to an opportunity you can exploit.