If there is any single tool that we should be enthusiastically embracing as marketers, it is business to business email marketing.There is simply no way to match
value that business to business email marketing provides for communicating with prospects and customers.
The amazing thing is most of us are not actively engaged in any form of email marketing yet. At best, we send an occasional email blast to our customer base to introduce a new product or announce an event.
Many of us have NEVER sent a single promotional email to a list of prospects or customers. So if you are among
few who have, reach right back and give yourself a hearty slap on
back.
I have my theories about why most of us do not use business to business email marketing to its greatest advantage, which I will not go into here, but I suspect it is heavily related to
following barriers:
1) We must frequently rely on IT and/or our Web team to provide
enabling infrastructure and we are low on their priority list.
2) We do not have direct access to
mailing and tracking tools and have to rely on outside resources to put our strategies into play.
3) We do not know exactly how to implement an effective business to business email marketing strategy.
4) We fear being branded as a spammer at
slightest indiscretion.
Regardless of why business to business email marketing is not more widely accepted,
fact remains that it is a marketing tool that we must have in our toolbox.
Those marketers who jump on
bandwagon now will have a decided advantage versus
competition when they deploy their 'secret weapon'.
Benefits of Business to Business Email Marketing
1) Low cost
Compared to any other form of direct marketing, business to business email marketing is fantastically cheap. When you cultivate and mail to your own opt-in email list,
cost per message is so low, you can almost call it free.
You do need to invest in some kind of infrastructure, but if you are smart and careful, you can keep your costs below $1,000 a year.
If you only send 10 messages to a list of 2,000 subscribers, your cost is just $.05 per message. You can see how a serious business to business email marketing program could cost just a fraction of a penny per message.
2) Metrics Galore
With business to business email marketing, almost every step in
buying process can be measured and tracked on an ongoing basis. You can easily track
total clicks on every link in each message,
conversion of clicks to sales or clicks to leads, and with some programs you can measure opens (how many people opened your message) and forwards (how many people forwarded your message) You can take what you learn from one campaign and apply it to future campaigns with a high degree of precision.
3) Permission based
Unless you are spamming (sending unsolicited emails), all effective business to business email marketing is conducted to an opt-in list. This means that every subscriber requested to be on your list, they want to receive emails from you. Because of this, business to business email marketing is one of
purest forms of permission-based direct marketing. Very few direct mail or telemarketing campaigns can claim
same.
4) Easy to implement
If you aren't implementing business to business email marketing in your business right now, it may seem a daunting technical challenge to build
infrastructure and tools required to pull it off. But rest assured that adding business to business email marketing to your mix is not as difficult as it sounds.
There are many great tools available on a subscription basis that allow you to outsource
complete infrastructure required for effective business to business email marketing. You will find two great tools listed at
bottom of this article.
5)A gile Marketing Tool
All marketers and business owners are painfully aware of
fact that
speed of doing business continues to steadily increase. This relentless acceleration drives
need to be supremely responsive to new trends and opportunities in your market.
There is no more responsive tool available to marketers than business to business email marketing. You can literally deploy
tactical elements of a campaign moments after
strategic and messaging elements have been developed. In other words, you can decide on a new strategic direction in
morning, develop your message and offer in
afternoon, and have a message waiting in your prospect's inbox
next morning.
That is rapid communication!
6) Highly Targeted
business to business email marketing is
only medium I can think of where you can not only easily segment your list based on demographic attributes, but also where you can segment your list based on
behavior of your prospect. With some of
simplest systems available, you can begin to develop a profile of your prospects based on
kinds of offers they respond to. With
more complex systems, you can track and store ALL of
actions individual prospects take as a result of your email efforts.
7) Can be Personalized
It is very easy to merge database fields in to email messages to add personalization. Simply adding your subscriber's first name to
subject link has been shown to increase readership dramatically.
The real power of personalization in email marketing comes when you can personalize an offer based on information you have added to your subscriber profiles based on their past behavior. Sending someone a personalized message like
following is a great way to leverage email marketing as a sales tool.
'Ted, I know you bought product x from us last month and I just wanted to check in to make sure it is working as well for you has it does for our other customers. I also wanted to let you know that we have replacement filters for product x available at a 30% discount for
remainder of this month. While you probably don't need filters yet, in a month or two you will. Why not buy now to take advantage
special price and make sure filters are on hand when you need them?'