Please feel free to publish this article and resource box in your ezine, newsletter, offline publication or website. A copy would be appreciated at bobkelly@TNI.net. Net word count is 775 including guidelines and resource box. Robert A. Kelly © 2003. PR Is Just Smart Business
The name of
game is doing our part to achieve manage- ment’s objectives. And public relations best practice – properly applied – does just that.
How? The driving force is public relations’ fundamental premise which promises to harness your most important external audiences in a way that actually helps reach those very same business objectives.
Just look at that premise: “People act on their own perception of
facts before them, which leads to predictable behaviors about which something can be done. When we create, change or reinforce that opinion by reaching, persuading and moving- to-desired-action those people whose behaviors affect
organization,
public relations mission is accomplished.”
It strongly suggests that without
understanding of who and what your organization is all about,
behaviors of those important external audiences may hinder your efforts and, left unattended, tie your organization in knots.
This sentence sums up
bottom line. When public relations alters key audience perceptions, then reaches, persuades and moves them to an action you desire, it clearly helps achieve management’s objectives.
Do you enjoy that kind of support? You can if you employ a program along these lines.
Decide at
start which outside audiences display behaviors that most impact your organization, and list them. We’ll concentrate here on that #1 external audience you believe has
greatest effect on your operations. Of course, other audiences may need your attention as well.
The obvious first step is to find out how members of that “public,” as we call them, actually perceive your organization. The best and quickest way to do this is to interact with those people and ask questions that probe their perceptions. Listen carefully for negative observations and remain alert to factual errors, inaccuracies, misperceptions and even rumors.
These responses enable you to create a public relations goal aimed directly at correcting
damaging perceptions, especially misconceptions and inaccuracies.