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Now, you get to select one of three available opinion strategies that show you how you will reach your goal: create opinion where there may be none; change existing opinion, or reinforce it. Your public relations goal will lead you to
proper strategy selection.
The meat of
program is usually
message you will send to members of your target audience. After all, that message will be charged with
task of altering people’s perceptions, and that means it must be persuasive and compelling. It must also be as clear as possible, and contain
facts and figures needed to repair
perception damage. In short, your message must be believable. You might also run it by a few members of your target audience to be sure it has
desired effect on
perception you are striving to alter.
Moving your message to many members of your #1 external audience requires aggressive and carefully targeted communications tactics. Public relations is fortunate to have dozens of such tactics from which to choose. For example, radio and newspaper interviews, letters-to-the-editor, face-to- face meetings and speeches. Or you might select tactics such as facility tours, brochures, community meetings, special events and promotional activity.
In due course, after your communications tactics have spread your message far and wide, you will want to know if you are making any progress. Experience shows that remonitoring your target audience is a must.
You will want to ask
same questions of audience members you used during your data gathering exercise at
start of
program.
Your objective, however, will be different. Now, you will be looking for signs that
offending perception has begun to be altered in
direction you desire. Should more work be necessary, a possible change in
mix and frequency of your communications tactics can be made. And, of course, you would want to review your message for clarity, impact and direction, especially with regard to your supporting facts and figures.
Because we know that predictable behaviors tend to follow changes in perception, your carefully planned public relations effort is well-positioned to create key audience support for management initiatives.
end

Bob Kelly counsels, writes and speaks about the fundamental premise of public relations. He has been DPR, Pepsi-Cola Co.; AGM-PR, Texaco Inc.; VP-PR, Olin Corp.; VP-PR, Newport News Shipbuilding & Drydock Co.; director of communications, U.S. Department of the Interior, and deputy assistant press secretary, The White House. mailto:bobkelly@TNI.net Visit: http://www.prcommentary.com