DEFINITIONSEmotional Intelligence - Understanding your own emotions and those of others, and being able to use this information to bring about
best outcome for all concerned. Knowing where emotions come from and being able to manage your own and those of others. Knowing what emotions mean and what information they are providing. Being able to work well with others as well as alone. Being able to combine cognitive knowledge with emotional knowledge and use them in tandem.
Cognitive Intelligence - Intellectual abilities such as logic, reason, reading, writing, analyzing and prioritizing. These go on in your own head and utilize only
neocortex, not
emotional centers of
brain which also provide crucial information. These abilities do not require any social skills per se, i.e., you can solve a math equation by yourself, or write an essay, or balance a business’ books by yourself. COMPARISONS
Being effective both alone and as a team player vs. Only effective when working alone
Being able to manage your own emotions vs. Having temper tantrums, sulking or withdrawing
Being able to empathize with others and knowing where they're coming from vs. Not being able to grasp
feelings of others and understand how
emotions are affecting
situation
Using an emotional appeal to convince someone of something v. Using an intellectual appeal to convince someone of something
Knowing that motivation is a feeling word v. Thinking that motivation is a thinking word
EXAMPLE
Bill was brilliant in his field and
best IT person in
office as to technical skills, but his people skills were very low. He was abrasive, arrogant, short-tempered, and a perfectionist. Other people didn't like to work with him, and he was unable to explain things in terms other people could understand. Mary, who was also in
IT department, had good technical skills and a good education, though it was less than Bill’s. However, her emotional intelligence more than made up for this. She was able to handle herself and other people well and to explain things calmly and clearly. People loved to work with her and requested her by name. She received promotion after promotion because of her technical expertise and her high emotional intelligence.