Sarah is a young woman who attended one of my sales negotiation training programs shortly after taking a new job. When I asked her how she did with her salary negotiation, she replied, "Well, I didn't negotiate. I was offered $44,000 and I took it. "Why didn't you negotiate?" I asked. "Because I didn't want to start off my new job on
wrong foot" she replied.Donald works for a small weekly newspaper. He likes his job and his employer, Jeanne. He doesn't get paid much, but he likes his work. His only problem is that he's being asked to shoulder an increasingly large share of
responsibilities around
office. If there's a late-breaking story that has to be covered or a page that has to be laid out again,
job always seems to fall in Donald's lap. He feels he is being taken advantage of; everyone knows they can rely on "good old Donald." But he's afraid that if he speaks his mind, he may jeopardize
cordial relationship he enjoys with Jeanne. So he bites
bullet and never broaches
subject. "There are a lot worse jobs out there," he rationalizes.
Bill, a participant in one of my negotiation training seminars, told us of an old, rust-eaten vehicle that he had advertised for $1,300, never dreaming he'd get it. A young man (we'll call him Paul) came to see
car, and he and Bill immediately established a good rapport. They talked about sports and hobbies and
atmosphere could hardly have been more cordial. When
discussion turned to
car, Bill readied himself for a negotiation. Instead, Paul just said, "Well, you're a nice guy so I guess I can buy it for $1,300."
What is going on here? Why are so many people reluctant to negotiate? Fear. But what are they afraid of? It's not a fear of losing. By not negotiating they have already lost all they can. So what is it that so many people are afraid of?
Sarah is afraid of making a bad impression. Donald is afraid of upsetting
applecart. Paul is afraid of looking like a bad guy.
When You Negotiate You Don't Make a Bad Impression, You Earn Respect
Tough bargaining actually earns respect. A friend of mine is an manager who interviews and hires a lot of people. He told me a story once about a woman he was about to hire for a middle-level management position. He was fairly certain she was his top choice but he said that he couldn't be certain until he had discussed salary with her. "Why?" I asked.
"Because I want to see how she handles
salary negotiation. I'll have serious doubts about her if she just takes what I offer. If she doesn't think enough of herself to push me at least a little, she probably isn't
best person for
job."
"So you don't get annoyed when people negotiate salary with you?" "Not at all. On
contrary, it indicates a self-assurance and confidence that I value very highly in our employees."
There we have it, right from
mouth of someone who hires lots of people. Whether we're negotiating with an employer, a landlord, or anyone else, we've been brainwashed into believing that if we stand up and bargain for ourselves we'll make enemies, make a bad impression and ruin any chance of getting along.
Well, all those awful things will not come to pass. It simply isn't true that we'll make enemies by negotiating. As my friend
manager showed us, negotiating for ourselves doesn't reflect badly on us in
least. All it reflects is a sense of self-worth and a positive approach toward life.