"When I'm talking to Amanda," says her supervisor, Kathleen, "she's jumping all over
place. She’s hyper, bouncing up and down, talking a mile a minute. I have to turn into a kind of human pacifier to get her to settle down enough to get some work done. It’s exhausting.”"Vicente's
best man I've got," says Sean, a CEO, “but when he attends a meeting, it turns into a circus. Hands flying all over
place, dramatic gestures, throwing papers around when he gets mad, storming out of
room with a toss of that beautiful head. He knows he’s a show. It's hard for me to keep
group focused. It’s disruptive.”
"All
world's a stage" to
Drama Queen (or King). They seem to experience life in technicolor, while others see it in black and white.
They demand attention, are comfortable with commotion, full or energy (mental, physical and emotional), and are often crisis-magnets. They can drain your energy.
It's hard to get them to focus. Following their train of thought or emotions is like following a bouncing ball. (Do you want to be in this position? No, you do not.) They perceive things to be very exciting and have trouble screening out “external stimuli.”
If you don’t position yourself correctly, you’ll just be one of
many things they’re attempting to attend to. They are prone to exaggerate, and are especially difficult for left-brained people who think in a linear, analytic way.
Asking them to “calm down” rarely works, because to their mind, you should “rev up.” So here are some ways to avoid being just their audience (and worn out at
same time).
1. USE LIGHT, MINIMAL EYE CONTACT.
In a one-to-one situation, avoid anything that puts you in
place of being a perceive audience. Likewise, if you stare at
display of tension-release (hands waving, knees bouncing, nail biting) you'll become affected. Eyes “focus” us and you want to direct
focus. Look at some other part of their face (not into their eyes) or off to
side. Better yet, have a written agenda and put it in front of you on
desk and focus on that. Actually point at it with your finger. You want
focus off YOU, or THEM, and onto
SUBJECT and you do this by dealing with a concrete object that represents
task, i.e.,
piece of paper.
2. USE NONVERBAL PACIFYING MEASURES.
Tone everything down. The last thing you want to do is agitate them any more than they already are. Lower your tone of voice, slow your speech, and make slow movements. Calm your facial expression and offer reassurance from time-to-time that “everything’s alright.”