Customer Service TipsWritten by M6.net
Promoters and Marketers can give these tips to their Customer service people in hope that they will help to keep customer satisfied. After all hard work of selling product or performing service, last thing you need happen is to upset a future prospect or referrer. How many times have we successfully marketed and promoted product and to our dismay have seen complaints due to our own Customer "care" people. The result being that only ONE product was successfully traded, where; through referrals due to good customer service a hundred could have been traded. This is often promoter and marketers nightmare. SO... here are some tips, and there will be more next issue. This is not a waste of time, this is good old-fashioned, offline, tried and tested over a hundred years, business strategy. As follows: How do you, positively, handle 'problem' customers? 1.Assure customer you will listen, interrupt ONLY to make points clear and make sure you sound interested and attentive, it is so annoying to a customer when they believe company doesn't care. 2.Most customers who call to complain have something they want to get off their chest. Listen to what it is. Give customer satisfaction in knowing you are listening and they feel more positive and assured.
| | Ready to Do Business Online?Written by James T Kendall
There is a common misperception these days that if you haven't got your small to medium sized business online yet you're too late. As long you learn from first wave of Net entrepreneurs you can actually be better off then those bleeding edge web pioneers. Using lessons that it took e-stores four, five or even six years to learn you can get online in half time and with better infrastructure and tools.The biggest mistake new e-businesses make is not initially putting enough money into venture. Just because it's Internet majority of new businesses do not put kind of resources behind it that they would any other endeavor. Many try free hosting, hiring a nephew to do design, using free shopping cart scripts, etc. The hard truth is while Net is great for reaching a global audience it also makes for global competition. If your selling books you're no longer competing with other book store in town or on same street - you are now competing with Amazon.com and Barnes and Noble. The flip side is that if you plan well enough (or contract a reputable firm) you can minimize long term cost of running a successful enterprise. By choosing right infrastructure you can minimize time it takes for design and information updates, inventory management and pricing changes, and all other aspects of managing entire operation. One solution is to set up a data base solution in conjunction with a series of programs to handle everything from displaying your sites pages to handling ordering process. And while this does take more time to set up, you can get a data base that will handle all but largest businesses for free called MySQL - trick is to know when to use a free solution and when to pay piper. This is where learning from others mistakes comes in. The second biggest mistake that new online businesses make is not doing proper planning to make their project successful over long term. By either doing research yourself or hiring and outside agency to evaluate your project you can save time and money. What technologies are other similar enterprises using to achieve results you are looking for? What type of hosting solution will you need for your enterprise? Does provider you are considering house servers themselves or do they re-sell? Do they employ load balancing so that your site does not crash after you've spent big bucks on a promotion? Where is most effective place to spend you ad budget? These are just some of questions you should have answers for before jumping in to world of e-commerce.
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