Customer Service Tips

Written by M6.net


Promoters and Marketers can give these tips to their Customer service people inrepparttar hope that they will help to keeprepparttar 106816 customer satisfied. After allrepparttar 106817 hard work of sellingrepparttar 106818 product or performingrepparttar 106819 service,repparttar 106820 last thing you need happen is to upset a future prospect or referrer. How many times have we successfully marketed and promotedrepparttar 106821 product and to our dismay have seen complaints due to our own Customer "care" people. The result being that only ONE product was successfully traded, where; through referrals due to good customer service a hundred could have been traded. This is oftenrepparttar 106822 promoter and marketers nightmare. SO... here are some tips, and there will be more next issue. This is not a waste of time, this is good old-fashioned, offline, tried and tested over a hundred years, business strategy. As follows: How do you, positively, handle 'problem' customers? 1.Assurerepparttar 106823 customer you will listen, interrupt ONLY to make points clear and make sure you sound interested and attentive, it is so annoying to a customer when they believerepparttar 106824 company doesn't care. 2.Most customers who call to complain have something they want to get off their chest. Listen to what it is. Giverepparttar 106825 customerrepparttar 106826 satisfaction in knowing you are listening and they feel more positive and assured.

Ready to Do Business Online?

Written by James T Kendall


There is a common misperception these days that if you haven't got your small to medium sized business online yet you're too late. As long you learn fromrepparttar first wave of Net entrepreneurs you can actually be better off then those bleeding edge web pioneers. Usingrepparttar 106815 lessons that it took e-stores four, five or even six years to learn you can get online in halfrepparttar 106816 time and with better infrastructure and tools.

The biggest mistake new e-businesses make is not initially putting enough money intorepparttar 106817 venture. Just because it'srepparttar 106818 Internetrepparttar 106819 majority of new businesses do not putrepparttar 106820 kind of resources behind it that they would any other endeavor. Many try free hosting, hiring a nephew to dorepparttar 106821 design, using free shopping cart scripts, etc. The hard truth is whilerepparttar 106822 Net is great for reaching a global audience it also makes for global competition. If your selling books you're no longer competing withrepparttar 106823 other book store in town or onrepparttar 106824 same street - you are now competing with Amazon.com and Barnes and Noble.

The flip side is that if you plan well enough (or contract a reputable firm) you can minimizerepparttar 106825 long term cost of running a successful enterprise. By choosingrepparttar 106826 right infrastructure you can minimizerepparttar 106827 time it takes for design and information updates, inventory management and pricing changes, and allrepparttar 106828 other aspects of managingrepparttar 106829 entire operation. One solution is to set up a data base solution in conjunction with a series of programs to handle everything from displaying your sites pages to handlingrepparttar 106830 ordering process. And while this does take more time to set up, you can get a data base that will handle all butrepparttar 106831 largest businesses for free called MySQL -repparttar 106832 trick is to know when to use a free solution and when to payrepparttar 106833 piper. This is whererepparttar 106834 learning from others mistakes comes in.

The second biggest mistake that new online businesses make is not doingrepparttar 106835 proper planning to make their project successful overrepparttar 106836 long term. By either doingrepparttar 106837 research yourself or hiring and outside agency to evaluate your project you can save time and money. What technologies are other similar enterprises using to achieverepparttar 106838 results you are looking for? What type of hosting solution will you need for your enterprise? Doesrepparttar 106839 provider you are considering houserepparttar 106840 servers themselves or do they re-sell? Do they employ load balancing so that your site does not crash after you've spent big bucks on a promotion? Where isrepparttar 106841 most effective place to spend you ad budget? These are just some ofrepparttar 106842 questions you should have answers for before jumping in torepparttar 106843 world of e-commerce.

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