Customer Service TipsWritten by M6.net
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3.Get your pen out and write down points relevant to complaint, dont argue or take issue with points, as you note them down. Any points you are unsure of, clarify them, you need to understand full complaint. Once you have points, confirm complaint at end, to check you have it right. The objective is to help client, NOT win an argument. 4.Assure customer you are on their side, don't get personally involved. Reassure them that you understand how inconvenienced they have been, for example, let customer know you want to resolve issue as much as they do. 5.When solution has been worked out, thank customer for their feedback; confirm with them how much feedback helps to provide a better service. 6.Ask client's opinion on how you can ensure that this doesn't happen again. If you cant do what they suggest, offer alternatives, work with client to resolve problem. These tips can turn one sale and its problem, into many possible referrals and more sales, all for sake of a little "customer care". M6.net – http://www.m6.net
M6.net is your No.1 provider of website web hosting on Windows 2000. The lowest priced web hosting accounts with multiple websites and multiple SQL Server databases per web account makes M6.net unbeatable value for your web hosting needs - save $100's of per month.
| | Ready to Do Business Online?Written by James T Kendall
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Choosing a hosting provider is filled with pitfalls. It is easy to sign up with a substandard provider as well as over paying for bandwidth, disk space, features you don't need. If you are planning a large enterprise you' ll need to choose either a dedicated server (your own machine, but this brings server administration into picture and it's not for casual user), or go with high quality virtual hosting. You'll need a provider that supplies you with enough bandwidth (10 Gigs is enough for all but largest sites) as well as enough disk space (100 - 300 MB, one of our sites generates 100 MB of log files each month!) and excellent tech support. Also ask about their connection to backbone and uptime stats for last few months. The next step is to plan site itself. Before you start first graphic or HTML page you should decide how site should work. Are you going to use static HTML pages or a database that serves pages to users on fly? There are advantages and disadvantages to both methods of course, and you can blend two as well. Many sites use static HTML for their main pages and a DB to drive content or shopping sections of site. There are many other considerations as well: to use frames or not, heavy use of graphics or quick and clean, what scripting language to use, etc. In our experience initial planning of a web project is number one indicator of success or failure, poorly planned sites rarely stay afloat for more than six months. By doing proper planning and putting enough money into project you can start a new online business (or re-tool your existing one) and be competitive in marketplace.
James T Kendall runs http://wwww.jtkconsulting.com and has created over 50 sites since 1994. He and his staff can be contracted to provide real world solutions for your Internet business.
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