Please feel free to publish this article and resource box in your ezine, newsletter, offline publication or website. A copy would be appreciated at bobkelly@TNI.net. Word count is 895 including guidelines and resource box. Robert A. Kelly © 2003. Get PR Off
Bench
Something that results in your most important outside audiences doing what you need them to do should not be warming
bench.
But that’s exactly what’s happening at organizations that allow their public relations people to play games with tactics like newsletters, press releases and brochures instead of aggressively pursuing
major benefits PR can provide.
If this describes your public relations program, why not give real PR a chance, especially since you’re already paying for it?
Tell your public relations counsel you want to see
plan for how s/he will take advantage of
fact that people act on their own perception of
facts before them leading to predictable behaviors about which something can be done.
Ask her/him how aggressively s/he will create, change or reinforce those perceptions by reaching, persuading and moving-to-actions- you-desire those important external audience members whose behaviors really affect your organization?
That’s
fundamental premise of public relations and you should be getting your share of that action.
Fact is, this sequence can help you alter
perceptions, and thus behaviors of your most important external target audiences making achievement of your business objectives much easier.
This is good news for managers like you because, when
behavioral changes become apparent, and meet your public relations program’s original behavior modification goal, your PR effort has succeeded.
Done right, that’s when you’ll notice customers making repeat purchases; prospects starting to do business with you; community leaders seeking you out; businesses proposing beneficial joint ventures; and legislators and political leaders viewing you as an important member of
business community.
And that key target audience is just for starters because other external audiences of importance to you can also be monitored for perceptions, behaviors and corrective communications as needed.
Now, while there’s more than one way to peel an orange, here’s one high-impact, problem-solving sequence that can work for you.
Start by listing your most important audiences whose behaviors affect your operation in any way. Rank them by how severely their behaviors impact you, and let’s work on
target audience at
top of your list.
Of course you should be continually aware of how members of that key target audience view you by taking
opportunity to interact with folks who make up that audience, and ask questions. Have you heard of us? What do you think of our products or services? Listen carefully for signs of negativity and, when you hear them, probe a little deeper to find out details. Stay alert for inaccuracies, mistaken beliefs, rumors or misconceptions.