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The answers to your questions will quickly coalesce into your new public relations goal – i.e.,
specific perception problem and, thus, behavior change you want. As examples, neutralize that hurtful rumor, clarify that untruth, turn around that misconception or correct an important but inaccurate number.
As of this moment, you have a goal and no strategy. But, for perception and opinion purposes, there are three strategies sitting on
shelf ready to show you how to use your new PR goal.
You can create perception/opinion where there may be none, change existing opinion, or reinforce it. Fortunately, your new public relations goal will indicate clearly which strategy should be used.
The message you send to members of your key target audience is vitally important. After all, its mission is to alter people’s perceptions or beliefs which you hope will lead to behaviors that are more helpful to your organization.
Clarity, believability and persuasiveness are
important ingredients of your message. It must present
truth credibly and, to
extent possible, make a compelling case.
Now you trot out your “beasts of burden” – your communications tactics – to carry your message to members of your key target audience. And you have an embarassment of riches in this regard – consumer meetings, emails, press releases, facility tours, speeches, special events, brochures, radio and newspapers interviews, and many others.
Progress – “Are we making any?” – will rear its head at this juncture. Best way to find out is to go back to members of your target audience and ask
same questions as before.
Only
big difference now versus your first perception monitoring go-around is, you are now looking for signs that your message and your communications tactics have combined to alter perceptions, and thus behaviors in your direction.
Should progress be too slow, you may need to use a broader selection of communications tactics as well as increasing their frequencies. Also, revisit your message to determine if your facts were persuasive, then adjust as needed.
This is
way to Get PR Off
Bench and into your battle for
hearts and minds of your key target audiences.
By altering perceptions and behaviors in this manner, you take a giant step towards achieving your business objectives.
end

Bob Kelly counsels, writes and speaks about the fundamental premise of public relations. He has been DPR, Pepsi-Cola Co.; AGM-PR, Texaco Inc.; VP-PR, Olin Corp.; VP-PR, Newport News Shipbuilding & Drydock Co.; director of communications, U.S. Department of the Interior, and deputy assistant press secretary, The White House. mailto:bobkelly@TNI.net Visit: http://www.prcommentary.com