Learning about reserves came in handy back in 2000, because I started working for Thomas. The only way I was able to fit this new work in my day was because - you guessed it, I had created so many reserves. The concept Thomas pioneered works all time. Why? Because when you have reserves - of people, of things, of money - you just have more time to do things you enjoy, too!

What does life look like when someone doesn't have reserves built into their lives? Well, they procrastinate, don't say no enough, worry consistently and maybe even have a To Do List length of a football field. In their lives, everything becomes "urgent" because they've waited so long to do things - and they "to do" them, only when forced into action only or when it's an emergency. Some folks are almost addicted to excitement that "urgent" causes in their lives. Is that you? See for yourself. Download Adrenaline Addiction Test, a PDF Report, now at http://www.coachmaria.com/documents/adrenline.pdf

One of best areas to create reserves in is-taxes! Yes, that's right. If you're paying taxes, you are honored with an income. Traditionally, people think about taxes only on first day of a New Year and April 15, and as a business owner, there are other dates equally important. It's crucial for your success and success of your business that you learn to build your reserves now.

For example, showing up on time for a meeting communicates trust to other attendees – even if they’re late. They know they can depend on you. In addition, it is important to look appropriate and use appropriate manners. At a recent networking breakfast I attended, attendees were seated at round tables and served. One person at my table was waiting for a special meal while everyone else was already served. 7 of 9 remaining people began eating before his food arrived. These bad manners communicated disrespect and could cost someone business. Then there was person who was cleaning his fingernails during presentation…

Demonstrating your knowledge must also be handled carefully. Take care not to use jargon or big words to make yourself look good. This behavior could backfire by communicating a big ego and/or a lack of confidence. Instead, when encountering individuals or informal groups, ask them about their business and what types of customers they’re seeking. You will discover a lot of very useful information and can sometimes see if this person would be a good customer for you. You will usually get your turn to talk about your business, and now you can customize your pitch to their needs. You also come across as a caring, attentive business person.

When talking in front of a more formal group, make talk as interactive as it is logical to do so. This tells your audience you are there to give them what they need. Whether you’re giving information to people in your own company (who might review or promote you) or to prospective customers, it is again important to use language they will understand. Coming across as a know-it-all turns people off.

Speaking too quietly or with a thick accent can also work against you. If people have to try too hard to understand you, they may just give up. An easy way to work on this aspect of communication is to leave messages for yourself or friends on answering machines. I knew a salesperson from another country who made dramatic improvements in being understood using this technique. Speaking too quietly could also communicate fear or a lack of confidence. That is definitely not going to get you customers.