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In our culture, competition, winning and
importance of being right are taught. These behaviors are not conducive to good communication and teamwork. Therefore,
employer may need to evaluate
importance of good communication and teamwork and teach these concepts. One additional concept that partners well with these is
benefit of diversity. A group with differing opinions and backgrounds, listening well and asking questions without assumption, with
same goal in mind, will ALWAYS have a better result than
individual – no matter how intelligent and experienced s/he is.
Listening is half of communication, but is not usually given half of
attention in perfecting communication skills. A great exercise to use for improving listening skills is ‘mirroring’. This involves having a conversation about a non-confrontational subject. As
first person states his position,
second person repeats back what she perceived was communicated. Using this exercise really helps participants recognize how much their beliefs influence what they perceive.
Other important components of excellent communication include
ability to let go of ego and
need to be right. This does not happen overnight and is often an evolution. Also, this ties in with taking comments personally and working in a team. When one understands that a great result is more important than being right or being
star,
great result is achieved much faster and easier.
For example, let’s say you’re a member of a project team created to solve a problem. If there is not a listening, team focus on your team, you may be hesitant to bring up ideas for fear of being embarrassed. Or, when you bring up what you believe to be
best idea ever, you hold onto it for dear life. If
team then wants to change your idea to improve upon it, it becomes an insult. This is not conducive to creating
best possible solution and implementing it with
full support of
team.
Respect is another critical component in effective communication. By treating others as you would wish to be treated, you can learn a great deal, make better decisions and build relationships. For example, say you are trying to have an important conversation with a co-worker, but they seem distracted. At this moment, you have two options. You can continue to try to have
conversation immediately, which is what’s important to you, or you can not have
conversation right then, and consider why your coworker is distracted. Respecting others’ time can build great relationships, which benefits everyone in
long run.
Business communications is complex. A great way to begin improving communications in your workplace is to pay attention to all that’s going on around you and motivations behind current behavior. Ask questions and listen to
answers without judgment – you can learn a lot.

Audrey Burton, Business and Life Coach. Audrey is a caring, but no-nonsense coach. Audrey’s ultimate goal is to help women to be happy with their work and life. She keeps you focused and motivated by helping you set priorities according to only your agenda. To sign up for her free, monthly email newsletter and to better understand how she works, visit her website at http://www.audreyburton.com. You only live once – love your life today!