I was standing in line in
drugstore this evening and up walked a father with his 10 year old son. And what did
10 year old boy have on? A t-shirt that said “I wish my babysitter were a HOOTER girl.” I was quietly appalled. I hear
most amazing stories, as an EQ coach (and see and hear things when I’m out and about) that corroborate
latest surveys showing that
majority of US citizens are concerned about
growing rudeness in America.
One woman’s boss considers it appropriate to strip down to his boxer shorts once
business day has begun.
In another office,
senior partner has a brain tumor, and is incontinent, and doesn’t care. “For what I pay them,” he snarls, “they can watch me pee my pants.”
I “dine” in a booth at a restaurant and am assaulted by
kindergartner in
booth behind me, who screams, throws food, and keeps trying to leg his way over to my side.
My friend Anita has started a new job. The woman in
cubby next to her burns scented candles and plays loud music on her radio. When asked to cease and desist, she claims seniority.
I receive a receipt from a fast food restaurant, and for some odd reason actually read it. There it is: “F*** you for eating at XXX” it says across
top, a manager’s nightmare. I am not making that up!
I move into
audience at a cruise presentation I’m giving, and sit down to work with a gentleman. He tells me he’s too “sexually turned on (by moi?)” to concentrate.
And then there’s
cell phone abuse, and retail clerk ‘attitude.’
WHAT IS RUDENESS? Rudeness is something upsetting. It’s something that assaults our “space.” We can’t escape from
sight of other people, nor their odors, their noises, nor, should it come to that, their bodies or parts thereof. As they say in
Supreme Court, “your right to swing your arm ends at
end of my nose.”
But there are other things more frequent and more invasive than fisticuffs, and our personal “space” extends beyond our noses, inches to yards depending upon your culture.
IT IS BRAIN SCIENCE Now, since I’m an EQ coach, let’s do a little brain science here. We “are” our emotions, which come from our brains. We like to feel good, and we hate to feel bad. We don’t like to get angry; we like to be soothed. We hate insults; we adore compliments. We like to be able to concentrate and think. We don’t like to be disturbed and interrupted. A single noise at too high a decibel level can render us immediately deaf, but too much time in a sensory deprivation chamber drives us nuts. Like Goldilocks, we don’t want too cold or too hot; we like it to be “just right.”
We like our brain waves around beta and alpha. Beta is
normal waking consciousness, associated with concentration, arousal, alertness and cognition. However, at
higher levels, it’s associated with anxiety. Too much arousal is not a good thing.
When we can relax into
alpha range, we feel really good. This is
“twilight” state between sleeping and waking. It’s relaxed focus at its higher levels, and causes increase in serotonin production –
“feel good” chemical. This is when you stare at a sunset, play with
baby, listen to beautiful music, or get a massage. (The other two are theta (dreaming sleep) and delta (dreamless sleep).
Our optimal state is just going about our business, in pleasant surroundings. Rudeness is anything that jars us; anything that puts us into too high a state of arousal. It is IDEAL that we could stay in equilibrium. It is RUDENESS to be thrust out of it.
Being RUDE isn’t just saying certain words, it’s failing on any number of levels to RESPECT
other person – their thoughts, feelings, body, and soul.
What assaults us most are things that go directly to
reptilian brain – things that trigger sex or aggression. There you are quietly enjoying your bagel and coffee and someone shoves past you, saying “Move it ass****” and you start churning stomach acid, yes?
Rudeness is a violation of
other person’s sensibilities, but
line is blurred and varies. It’s like your mom told you about sex – it’s not that you can’t do it, it’s when, where, how, and with whom.
LEARN HOW TO BEHAVE IN PUBLIC Studying Emotional Intelligence with an EQ coach can help you determine what’s appropriate and what isn’t. There are things appropriate to intimate relationships that don’t work in
work place, and things that are appropriate in private, that are not appropriate in public. As
saying goes, “We never grow up, we just learn how to behave in public.” It’s okay to scratch where it itches when you’re home alone. When you do it in front of me, in a store, it’s rude. The same act, too, may be OK in another culture or country. Pay attention!
Be particularly respectful of
things we can’t defend ourselves against. Your WORDS, we can defend against – tell you to stop, counter, plug our ears, or leave. Your body odor, in an elevator? There isn’t much we can do, and it’s offensive. Be particularly mindful in forced situations (if you share an office for instance) and of those who are helpless (is it just “rude” to smoke in
car with a toddler?) and of those you can assault
most because you live with them (like your marital partner).
Here are
areas to watch out for, and examples of rudeness: