A large international insurance company IT department

Written by Jose Sanchez


PROBLEM The workers inrepparttar information systems division were technically excellent but lacked in human behavioral skills. One employee in particular was exceptionally intelligent and knowledgeable but had a pessimistic, cautious and negative attitude. One ofrepparttar 103372 groups,repparttar 103373 "Help Desk" was informally calledrepparttar 103374 "Dis-service Desk" byrepparttar 103375 rest ofrepparttar 103376 company. The group’s mission was to assist all employees and affiliates ofrepparttar 103377 company in resolving their systems needs. To do this, customer service skills needed to be developed or improved. SOLUTION Management Resources Inc. (MRI): Observedrepparttar 103378 operations ofrepparttar 103379 different groups and their dealings withrepparttar 103380 customers Customized its customer service program to addressrepparttar 103381 specific needs of this technical group The program included: Customer Service Skills Basics of Service Recovery Systems Personnel Temperament Profile Personal Change Personal and business goals Customer's "Bill of Rights" The program was administered to all personnel

Effective Policies and Procedures - 4 Parts of the Complete Cash to Cash Cycle

Written by Chris Anderson


You have permission to publish this article free of charge, as long asrepparttar resource box is included withrepparttar 103371 article. If you do run my article, a courtesy reply to sean@bizmanualz.com would be greatly appreciated. This article is 603 words long includingrepparttar 103372 resource box. Thanks for your interest.

The Cash to Cash Cycle Final of Series

Part One: Inventory

Part Two: Accounts Receivable

Part Three: Sales and Marketing

Part Four: Accounts Payable

Inrepparttar 103373 past four weeks, we've brought to light four key areas in which you can save $250,000 each -- for a total of $1,000,000. Point by point, we've shown you just how cash flows through these areas, making uprepparttar 103374 Cash to Cash Cycle.

And as we've seen,repparttar 103375 cash cycle is undoubtedlyrepparttar 103376 single most important process to optimize for any business – from when you spend money to when you get money.

So now let's put it all together.

Cash to Cash Cycle Definition

By definition,repparttar 103377 cash to cash cycle is a financial ratio that showsrepparttar 103378 length time for which a company must finance its own inventory. It measuresrepparttar 103379 number of days betweenrepparttar 103380 initial cash outflow (whenrepparttar 103381 company pays its suppliers) torepparttar 103382 subsequent cash inflow (Accounts Receivables).

Cash Conversion Cycle and Cash Flows

One way to express this isrepparttar 103383 length of time betweenrepparttar 103384 purchase of Inventory (raw materials, etc) andrepparttar 103385 collection of accounts Receivable created fromrepparttar 103386 sale of your product -- also calledrepparttar 103387 cash conversion cycle.

Why is this most important? Because this is your cash flow and because…

Operations Assessment and Working Capital

Businesses live and die byrepparttar 103388 cash generated from operations. If your operations don’t create cash, then they consume it. A cash-consuming operation means that you have negative cash flow and you are living on financing (debt or equity). Butrepparttar 103389 Cash to Cash Cycle also shows yourepparttar 103390 amount of working capital you have committed to your organization.

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