A large international insurance company IT department

Written by Jose Sanchez


Continued from page 1
RESULTS Results were visibly very fast: Personnel who have attendedrepparttar program show dramatic improvement in attitude and their dealings withrepparttar 103372 customer. The satisfaction ratings fromrepparttar 103373 customers have increased from 5.8 to 6.7 on a scale of 1 to 7 after doing one group. The intelligent individual withrepparttar 103374 negative attitude (referred to above) has becomerepparttar 103375 informal leader ofrepparttar 103376 group, participating in inter-functional meetings, practicing team work and takingrepparttar 103377 initiative to teach others. The Help Desk was recognized byrepparttar 103378 Vice President ofrepparttar 103379 Information Systems division for their customer sensitivity and improved approval ratings. A "Customer Bill of Rights" with 10 customer expectations was developed, indicators implemented and it becamerepparttar 103380 management guidelines andrepparttar 103381 objectives forrepparttar 103382 organization. Customer satisfaction improved about 18%, as measured by feedback cardsrepparttar 103383 customer prepares after their work is completed.

Managing Partned, Management Resources Inc.


Effective Policies and Procedures - 4 Parts of the Complete Cash to Cash Cycle

Written by Chris Anderson


Continued from page 1

Just addrepparttar number of days of inventory torepparttar 103371 number of days of receivables outstanding, and then subtractrepparttar 103372 number of days of payables outstanding. The result isrepparttar 103373 number of days of working capital your organization has tied up in managing your supply chain. This can be quite a significant number, not one to overlook.

This can also be expressed byrepparttar 103374 formula: stock days + debtor days - creditor days. So a company which keeps its stock for on average 20 days, which gets paid by its debtors on average within 30 days and which pays its creditors on average within 45 days, has a cash-to-cash cycle of 5 days. So, for example, a company which keeps its stock for on average 30 days, which gets paid by its debtors on average within 30 days and which pays its creditors on average within 45 days, has a cash-to-cash cycle of 15 days.

Companies that receive cash from their customers atrepparttar 103375 point of sale and that have their inventory under good control will have a short cash-to-cash cycle.

Processes and Procedures Investments and Inefficiencies

Did you realize that working capital isrepparttar 103376 investment you are making inrepparttar 103377 inefficiencies of your processes and procedures plus your investment in your suppliers’ and your customers’ inefficiencies too?

But wait, we are still talking aboutrepparttar 103378 cash to cash cycle, right?

Policies and Procedures Savings

That’s right, so now you can seerepparttar 103379 relationship between your cash flow, your working capital and your cash to cash cycle. In order to increase your cash flow, you need to increaserepparttar 103380 velocity of your cash to cash cycle by reducingrepparttar 103381 inefficiencies found in your processes, your suppliers’ processes and your customers’ processes. The result is a decrease in your working capital and an increase in your cash. And, as we've seen, this can be a significant number that you shouldn’t overlook.

Chris Anderson is currently the managing director of Bizmanualz, Inc. and co-author of policies and procedures manuals, producing the layout, process design and implementation to increase performance.

To learn how to increase your business performance, visit: Bizmanualz, Inc.


    <Back to Page 1
 
ImproveHomeLife.com © 2005
Terms of Use