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As employer, you could hire employees with lower education. And your employees will love it, because they know where to look, when they have questions and they could improve their working environment as well. But most advantage for owner is, that organisation will be able to work properly, when business grows and when owner might sell business one day, it might get sold easier, because of proper organisation.
When installing a Company Handbook, you will find procedures you could automate. Automating operation as much as possible will also be a big benefit, because employees and employer are able to focus their workforce on more important topics, such as improving sales volume. Furthermore automatization will reduce to cost of operation as well.
A Company/Employee Handbook is a bit like a Business Plan, but far more detailed, because it will contain information on every internal procedure. Only financial part of business plan will not be included, but if you like you might include some financial information you like to share with your employees. As you describe your procedures just do it as a numeration or listing. The description don't have to be very well formed, it's just important that everyone who will read it, is able to understand what has to be done.
Remember, a Company Handbook is a living system, if you and your employees are not updating it regularly, it will be death one day, because it will only contain old stuff. So keep all people within your business engaged in improving Company Handbook, because it will improve your business internal organisation as well. While starting to write content of your Company Handbook, concentrate on job roles at first, afterwards write down job descriptions, in case a job role has been given to employees twice (Accounting Staff, etc.). Job Roles need to include duties and responsebilities of described job.
Job Roles, Job Descriptions and Workflow-Descriptions of sepcial procedures don't have to be same, but take care that information is consistent, that means that it is written in a stream. This way entire Company Handbook will be of benefit for everyone. When rereading something on your Company Handbook and you still have questions, than entry is not finished.
Last but not least, your Company/Employee Handbook should be available everytime. To do this, think about an Internet or Intranet Solution, depending on size of your business. Keep it simple and slim, and you will have many benefits from it. Good Luck. ------------------ ARTICLE END ------------------
Stephan Szugat is founder of abenetis a web-based service about Business Management Solutions focusing on the core needs of business management. He has approx. 15 years experience in the Finance and Accounting Area from companies of different size and from various industries. http://www.abenetis.com