Article Title: Company/Employee Handbook as Organisational Improvement Tool Author: Stephan Szugat Contact Email: info@abenetis.com Word Count: 802 Article URL: http://www.abenetis.com/encyclopedia.html Format: 65 Characters per Line Category: Business, Business Management, Organisation
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Company/Employee Handbook as Organisational Improvement Tool
A business is only able to grow as fast as
internal organisation is able to process higher volumes of sales. But how to get an optimal internal organisation? Well, you will need to adapt your internal organisation over and over again. It's a never ending story. However, a Company/Employee Handbook could assist you to achieve best internal business organisation.
This brings up question, What has to be included in a Company/Employee Handbook? Everything what has influence to your business operation. First of all, it has to be outlined which areas Company/Employee Handbook will cover. As it has to do with internal operation, here is a list of items you should include:
- Company Background Information (Name-Development, Foundation date and place, History-Milestones, Vision) - Owner and/or Manager Bios/Profiles - Listing of Officers and Board of Directors - Employment Roles (Job Roles, Job Descriptions) - Description of main products and services (just use your marketing material) - FAQ (about internal subjects only) - Company timeline (What, when, where) - Office procedures (Workflow-Information, Working Procedures) - List of persons to know (Bank Contact, Tax Advisor, Laywer, Main Suppliers, etc.) - Overview of agreements (Rental, Leasing, etc.) - Internal Policies (Dress code, Phone usage and answering, Voice Mail Procedure, Parking, Business Cards, Drug Policy, etc.).
The above list shows which information should be included. The following list shows which departments should be included:
- Distribution - Inventory/Warehouse - Marketing (How Follow-up's are handled, Lead-Generation, etc.) - Customer Support - Research and Development - Accounting - Human Resources - Purchase/Procurement.
The above two lists just show, how complex it could be to setup a Company/Employee Handbook. But it don't have to be complex, just start partial. Only include information which are already available and use help of your employees. The benefits of having a Company Handbook are numerous, your employees will save time, it will be easier to improve procedures, because procedures will be broken down into small sections of whole procedures. Everything is clearly described, so nobody needs to ask over and over again. In case of holiday or illness of an employee, others could jump into job, because they could be trained faster.
