Benefits of Using DialResults Remote Agents

Written by Richard Logan


Continued from page 1
contact center location is closed or reaches its call handling capacity, calls must be automatically routed to another location. Easy administration. Separate sites can be difficult to administer. DialResults contact center solution IP predictive dialer address this issue of ease of use and administration.

Richard Logan has over 15 years in the call center industry both in call centers and work with technology for call centers


DialResults Lowers Costs on Multi Site Call Centers through use of IP Technology

Written by Richard Logan


Continued from page 1

DialResults is ready with call center solutions today. Do not allow your contact center to become stale and not meetrepparttar needs ofrepparttar 133488 customers ofrepparttar 133489 future. Make sure you can move across multi media boundaries. Those who do not prepare will end up with lower customer satisfaction, service and revenues. No matter what type of contact center you have, DialResults has a solution. For more information go to http://www.dialresults.com or call Richard Logan at 1-888-839-3613 ext.4581

Benefits of Using DialResults Remote Agents 1. Lower operating costs. Agents working on a DialResults IP enabled predictive dialer solution from home means a A much smaller contact center facility is required ó for major cost savings to a contact centerís business solution.

Lower telecommunications Cost 2. Routing calls overrepparttar 133490 DialResults IP network will dramatically reduce a contact centers costs for both inbound and outbound calls

Seamless service. 3. An agentís physical location is transparent to everyone: agents, callers, and called 3rd parties. DialResults also allowsrepparttar 133491 contact center to maintain high-quality service, when one contact center location is closed or reaches its call handling capacity, calls can be automatically routed to another location.

Easy administration.

4. Separate sites can be difficult to administer centrally with one management team. DialResults contact center solution IP predictive dialer allows ease of use and administration. .



Richard Logan has over 15 years in the call center industry both in the 8th largest call center in the USA to selling contact center technology


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