Narelle Eldridge used to work for Telstra. Today, she has her own e-commerce business and makes more money in 1 month than she used to make in 1 year.

Wanting to find a profitable business working from home so she could be around for her 2 teenage children, Narelle spent over $3000 researching her options. She knew she wanted to work her own hours from home doing something that gave her satisfaction as well as financial freedom.

After starting a business based on one of options she researched, she realised quickly, it was never going to be something that she loved. So she was back to square one. Not one to give up easily, she then stumbled across an e-commerce business which she started part-time and now makes more money in 1 month than she used to earn in a whole year!

Narelle has a complete business ‘package’ that she teaches to others who also want to change their financial future and who are willing to work with her on developing their own successful home business. “The really great thing about my business now is not so much my own financial success and being able to live a dream life, it’s actually being able to help others to achieve their dreams. To work with people and see their lives changing for better has to be most amazing reward of all. I love what I do with a passion”. Narelle says.

CRM Vendors

Not surprisingly, in order to successfully collect data, manage call centers, analyze data, and make changes, businesses need CRM software. There are many CRM vendors in world. The most widely-recognized vendors are Siebel, Salesforce.com, and Microsoft. Each of these vendors has contributed to CRM in its own way.

CRM Applications

There are many different types of CRM applications. Some CRM applications are Web-based so they can be accessed via a browser. Other CRM applications have programs built in for integrating data entries and data management across several applications. CRM vendors also have specific strategies that are unique to every client. The goal of a CRM vendor is to not only upgrade a company with latest CRM technology, but also to design companies infrastructure in such a way that customer/company relationship can flourish.

Conclusion

Knowing customer is key to a successful business. Customer Relationship Management is process through which a business analyzes their customers and makes changes accordingly. CRM vendors provide applications and advice on best CRM methods. Most observers believe that CRM practices will continue to flourish as new CRM strategies and technologies are developed. For any business, a successful CRM approach is a must-have.