Why more and more people are choosing to work from homeWritten by Sheridan Woodcroft
Copyright 2005 Sheridan WoodcroftMore and more people are making decision to work from home. Computer technology and world wide web has enabled people to change way they work. It is much more time and cost effective to work from home, not to mention an improvement in lifestyle. Imagine, no commuting, working hours that suit you and spending more quality time with your family. In current environment of no job security and massive retrenchments, appeal of being your own boss and ability to take control of your life and enjoy a family friendly lifestyle, not to mention ability to work your own hours is a wonderful enticement to look for other opportunities outside traditional 9 to 5 JOB (just over broke!). Anyone, from mothers, high flying executives, mechanics, secretaries etc – people from all walks of life are looking for a better way of life. When looking to get into a new business opportunity you need to ask yourself – does it take full advantage of fastest growth trends in business today? Are products consumable i.e. are people going to be using them all time? Who are products aimed at i.e. who is your market? Will this market continue to grow? What training is provided and is there a comprehensive mentoring system available at all times? Can I start this business without risk of going bankrupt? Can I make money from day 1?
| | CRM For Beginners – Customer Relationship Management BasicsWritten by Matt Hogansworth
In order to maintain a successful business, business must understand and maintain a positive relationship with its customers. Customer Relationship Management (CRM) is process of bringing customer and company closer together. There are many different areas in which Customer Relationship Management can be implemented. The goal of CRM is to help a company maintain current customers, as well as gain new customers.Targeted Marketing Targeted marketing is accomplished through collecting information about customer. This information can be buying habits or simply demographics. The idea behind this is that a business analyzes what a customer buys and then markets specific products to that customer based on his or her buying habits. Businesses track buying habits using discount cards, and special store credit cards. Targeted marketing can also be implemented on Internet. Amazon.com has product recommendations based on buying habits, and product ratings. Customers can also be sent e-mails that market targeted products. Marketing right products to right customers can significantly increase a business' sales with minimal associated costs. Call Centers and Customer Service Have you ever called a business to complain or ordered a product and encountered an automated call response (I.E. “please press 1 for questions, 2 for comments” etc.)? That’s CRM. Call centers that take calls and monitor customer/business interactions are often running on hosted CRM programs. CRM managers want to make call centers as efficient and customer-friendly as possible. A customer who can easily navigate through an automated system is more likely to do business with same company in future. In case of a complaint, a customer whose problems are responded to immediately is more likely to forgive and forget a company’s transgressions. Customer service is backbone of all CRM processes and strategies.
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