Continued from page 1
Now it’s message time. What will you say to members of your target audience to alter that negative perception that surfaced during your conversations with them? Your message must be persuasive, so stick with
facts and present them clearly. By identifying honestly what is really at issue at
moment, you impart a sense of credibility to your comments, and their timeliness adds a compelling dimension to your message.
What’s
best way to get that message to
eyes and ears of members of your target audience?
Here, you have an embarrassment of riches with dozens of communications tactics including news announcements, op-eds, letters-to-the-editor, speeches, community briefings, broadcast and newspaper interviews and many, many others.
Progress can best be tracked by interacting all over again with members of
target audience. While you’ll ask questions similar to those you asked in your earlier monitoring sessions, this time you’re looking for signs that your message got through. In other words, signs that your message succeeded in altering any negative perceptions of your business.
You should also monitor print and broadcast media, key customers and prospects for similar indications of success.
Should progress not be fast enough for you, you’ll want to consider increasing
number of communications tactics you employ as well as
frequency of their use. Your message should also be re-evaluated for its factual basis and clarity.
Gradually, your monitoring will playback perception changes among that target audience, and that means
behaviors you seek will not be far behind.
It is this kind of success that tells us very clearly why small business must turn to PR if it is to realize its potential.
end

Bob Kelly counsels, writes and speaks about the fundamental premise of public relations. He has been DPR, Pepsi-Cola Co.; AGM-PR, Texaco Inc.; VP-PR, Olin Corp.; VP-PR, Newport News Shipbuilding & Drydock Co.; director of communications, U.S. Department of the Interior, and deputy assistant press secretary, The White House. mailto:bobkelly@TNI.net Visit: http://www.prcommentary.com