Yes, it's irritating getting these "dumb" questions and emails even when you have them broken down so simply in instructions. But face it, you're going to get them and you will get them often as more and more climb on "web wagon."

When I get a very insulting email (yes, I HAVE been called "B-word," "MF-word," and recently a new one that I have never heard before... it was quite disgusting), I do not answer it immediately. I let my initial anger subside. When I can read through it and giggle... it's time to answer. I find that 80 - 90% of time, customer is VERY embarrassed of their initial email by time I have helped them courteously through their problems.

I had to learn this process through time. Believe me... I am a VERY sensitive person and I used to take these to heart. It HURT! I had to revert back to my "customer side" as well as "newbie" frame of mind and do my best to understand person's anger.

One angry customer can lead to thousands if not millions in lost business revenue! Especially on internet. That one customer tells one friend who in turn tells another and so on a so forth. You COULD get a real "psycho" customer that decides to start a website all about YOUR company and YOUR poor service or product.

Watch that one spread like a virus! :o)

On other hand, exercise great customer service (get those emails answered within 24 hours, folks) and watch *praise* of your company spread! I guarantee that you just GAINED thousands in sales!

MOST importantly remember these three things:

** LOVE YOUR CUSTOMER

** UNDERSTAND YOUR CUSTOMER

** VALUE YOUR CUSTOMER

You are NOTHING without them. Treat them like gold and you will RECEIVE gold in return!

Diane C. Hughes * ProBizTips.com

older designers created their logos. then it is ready to be created

using a computer. while image is being built, image file is also created.

The best high resolution file types is a GIF. animation and flash

capability is above rest. these are great for banners used on web

sites. however, a JPG file type is most popular and most widely

used. they present full texture and rich in color. with a JPG your logo

can be any size and still have quality look to it even when it is

in print format.

Have you ever heard of this phrase?

A FIRST IMPRESSION IS A LASTING ONE

Well, a logo does just that. it sends an important message across

to us all. most of time when we see any logo or banner, we

instantly think advertisement. this is exactly what a logo represents

even if it is on a letterhead, magazine, newspaper or a coca cola can

Steven Boaze

Steven Boaze (Webmaster) Is The Owner and Publisher of Boaze Publishing and Boaze.com Web Development Technology. Steven Is also author of numerous articles on marketing and advertising. ("http://www.Boazepublishing.biz") ("owner@boazepublishing.biz")

("http://www.boaze.com") ("owner@boaze.com")