Questions Are The Answer!

Sounds like a paradox doesn’t it? In order to help your customer you first find out what they need. Or THINK they need. Carrie Fisher, actress who played Princess Leah in Star Wars said “Instant gratification doesn’t come fast enough. “ Now for a girl with cinnamon buns attached to side of her head this is a pretty profound statement.

Your customers are demanding instant gratification. They want their needs met. In most cases, it just isn’t happening. The first thing out of your mouth should be "May I ask you a few questions?"

Remember W5?

Who, What, When, Where, Why and How are foundation of selling. Customers buy when they feel an emotion NOT when they’ve had information dumped on them. How do you do this? By asking questions! Our customers become engaged when they feel curiosity….NOT boredom.

Our customer contact should be handled with this premise – Create Curiosity With Questions. Would Academy Want You?

Create your own Academy award winning sales success by talking less and listening more. As Collin says, best agents ask a multitude of relevant questions. Then they listen to answers and make it happen. Are you acting like a star with your clients or are you being an agent? Your success lies in answer.

Copyright© 2005

Your Mom Was Right!

I really want you to listen to your mother. If she is anything like mine – you were told a looooooooooooooong time ago that first impressions count. Along with “wear clean underwear in case you get in an accident!” Make sure you are doing your best to create a positive first, second, and FOREVER great impression. Having a structured follow-up strategy is best way to make this happen. Print off list for each client – attach it to their file and make sure you go through it at end of each week. It stops a customer from falling through cracks – which of course, also means that revenue isn’t falling through cracks either!

Listen to your mom, listen to my paramedic boy and also listen to Sales Diva! Create a Follow-up Process and then you can also spend A Golden Hour in shoe store of your choice!

Copyright© 2005