Document everything. Documentation will support you if you ever have to file a complaint. Keep detailed records about interactions with your boss, work you are doing, and anything else that may seem important. I once had a boss try to downgrade my appraisal for no other reason than his appraisal had been downgraded and he didn't want me to have a better rating than he. Because I had everything documented, I was able to fight downgrade and won.

Documenting what you do just makes good sense. It will also help you at end of year when you are trying to remember everything you did. Don't expect your boss to remember; even a great boss won't. They have way too much to do. It is up to you to keep detailed records of how you are contributing to organization.

Everyone is someone's difficult person. You may very well have a personality conflict with your boss. Ask yourself honestly how you are contributing to relationship with your boss. It does take two to dance. Ask yourself how you are making things worse. This can be hard to look at, but can also give you some insight into your own behavior and how you can remove yourself from drama. Sometimes, with or without realizing it, we are making situation worse. Step back and see how you might be doing that and stop. This isn't a matter of giving up or letting other person win. It is a matter of maintaining your sanity.

Find someone outside of your work environment to talk with. Do not talk with other people at work about what a jerk boss is. It will get back to her or him. Find someone who can give you an unbiased opinion and help you create a strategy to manage boss. This will help you to defuse some of your frustration and support you in creating healthy ways to handle situation.

And remember, you have power! Don't let anyone take it from you. Control your actions and attitudes. As long as you are in control, you are better able to manage situation and make best choices.

Discovering Value Hidden in Your Data. Effective customer experience management solutions must capture, store and replay all live interactions between customer and your contact center. Capturing this live information and embedding it within your customer database gives you opportunity to share information collected in contact center with other parts of your business. If you fail to do this you are missing out on a big opportunity to make every profitable customer feel that you care about them personally and help establish a new business relationship with them.

Finding Right Software. What difficulties are in selection of right software for your small business call center? The biggest one is chaos. Obtaining a complete understanding of a company's customer requires ability to store and manage a myriad of different information from a variety of sources. In addition your demands to kept data level can be varied from day to day. Yesterday you were satisfied if your customer database stored their names, phone numbers, addresses, birthdays. Today's demand is to keep customers' emails, webs, credit cards. Tomorrow you maybe wish to store in database data about customers' cars, their favorite colors or birthday of their grandmothers. But as a rule similar contact management software have only strictly fixed (structured) numbers of fields in their databases. If your selected computer application is too small and simple it will not be enough for you. Or these data fields will not be used completely if an application is too big and complicated (and expensive!).

iReferent - Aim to End Result. iReferent is an contact solution for small and home business that decide foregoing problems. It provides a strong feature set that stands up well against other similar programs on market. However, iReferent's real achievement is its unique database structure: at any time you can input into database any (!) number of description fields, from name of your customers to their car marks. But for all that you might fill only those specific fields in every record, which are really necessary. Also this contact manager gives you opportunity to keep detail phone call history.

Want to know more? Visit our web site at http://www.sitex.com.ua/en/products/iReferent or contact me via e-mail to sergkruts@yahoo.com. You can also download your personal Call Center from here http://sitex.com.ua/download/CallCenter_e.zip (file size is 981 Kb, 30 days free trial) and estimate it yourself.