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Reaching your public relations goal, however, requires a strategy that shows you HOW to get there. You may be surprised that you have only three to choose from in these matters of opinion and perception: create opinion where none exists, change existing perception, or reinforce it. But always make sure that
strategy you choose is an obvious fit with your new public relations goal.
Good writing is always a prize, and always worth
effort. Especially for you as you reposition your public relations effort to influence
behaviors of your most important outside audiences.
Your message is charged with changing
perception of
people who make up that target audience, and that’s no easy job. It must be clear about
errant perception and why it is untrue, and thus unfair. It must be both persuasive and compelling if it is to be believable. So take
time to run a draft by a few colleagues so that it winds up making your point in
most convincing manner.
Like a bullet, your message must be fired directly at
members of your target audience using a delivery system made up of communications tactics. Fortunately, they are in good supply and include “weapons” like speeches, newsletters, special events, newsletters, newspaper and radio interviews, brochures, news announcements and many others. By
way, for this very sensitive, corrective message, you may wish to build it into other announcements or presentations rather than using a high-profile news release.
Before questions are asked about
program’s progress, you and
public relations team assigned to your unit must return to
field and resume questioning members of your target audience. While using questions similar to those used in your earlier monitoring session, you’re now looking for indications that
communications tactics have worked. In other words, signs that
negative perception, and thus behaviors, are being altered in your direction.
You always have
option of increasing
pace of
program by adding new communications tactics to
mix, as well as increasing their frequencies.
Whether you call it
fundamental premise of public relations, or simply “best practice PR,” it lays out a workable pathway to achieving many unit manager’s operating objectives.
end

Bob Kelly counsels, writes and speaks to managers about using the fundamental premise of public relations to achieve their operating objectives. He has been DPR, Pepsi-Cola Co.; AGM-PR, Texaco Inc.; VP-PR, Olin Corp.; VP-PR, Newport News Shipbuilding & Drydock Co.; director of communications, U.S. Department of the Interior, and deputy assistant press secretary, The White House. mailto:bobkelly@TNI.net Visit:http://www.prcommentary.com